Application Guide

How to Apply for Associate Renewals Manager

at Workiva

🏢 About Workiva

Workiva is a leader in simplifying integrated ESG reporting, enabling transparent climate impact and compliance for global organizations. Their cloud-based platform is trusted by thousands of companies to streamline complex reporting processes. Joining Workiva means contributing to a mission-driven team at the forefront of sustainable business practices.

About This Role

As an Associate Renewals Manager, you'll be the key driver of customer retention and revenue growth by managing subscription renewals and resolving contract issues. You'll collaborate with Account Managers to proactively identify at-risk accounts and develop strategies to secure renewals. This role directly impacts Workiva's recurring revenue and customer satisfaction.

💡 A Day in the Life

Your day starts by reviewing your renewal queue and prioritizing accounts based on risk and expiration dates. You'll spend time on calls with customers to discuss contract terms, address concerns, and present renewal options. Afternoons involve collaborating with Account Managers on joint account plans and updating CRM records to track progress.

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🎯 Who Workiva Is Looking For

  • You have 1+ year of experience in SaaS sales or renewals, with a track record of closing renewal deals.
  • You possess basic knowledge of accounting and SaaS business models, allowing you to navigate contract terms and customer financial concerns.
  • You excel at time management and territory planning, balancing multiple renewal cycles and prioritizing accounts effectively.
  • You are a proactive problem-solver who can uncover at-risk accounts and develop mitigation plans to retain customers.

📝 Tips for Applying to Workiva

1

Highlight specific examples of renewal deals you've closed, including percentage of quota achieved or revenue retained.

2

Demonstrate your understanding of ESG reporting trends and how Workiva's platform addresses compliance needs, as this aligns with the company's mission.

3

Tailor your resume to emphasize experience with subscription-based revenue models and customer contract management.

4

In your cover letter, mention any familiarity with Workiva's products or competitors in the ESG reporting space.

5

Prepare to discuss a specific situation where you turned around an at-risk account or resolved a complex contract issue.

✉️ What to Emphasize in Your Cover Letter

["Emphasize your experience in SaaS renewals and how you've driven revenue retention.", "Show your understanding of Workiva's mission in ESG reporting and how your role supports customer success.", 'Highlight your proactive approach to identifying at-risk accounts and developing retention strategies.', 'Mention your ability to collaborate with Account Managers and other stakeholders to coordinate renewal efforts.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Review Workiva's latest ESG reporting solutions and how they integrate with other business systems.
  • → Understand the competitive landscape: who are Workiva's main competitors in ESG reporting?
  • → Read recent news about Workiva's partnerships or product updates to show awareness during interviews.
  • → Learn about Workiva's company culture and values, especially their commitment to sustainability and innovation.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How do you prioritize a book of renewal accounts with varying risk levels?
2 Describe a time you had to handle a customer objection about pricing or contract terms during renewal.
3 How would you uncover an at-risk account and what steps would you take to mitigate churn?
4 Explain the SaaS subscription lifecycle and key metrics like NRR (Net Revenue Retention).
5 How do you stay organized managing multiple renewal dates and coordinating with Account Managers?
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⚠️ Common Mistakes to Avoid

  • Failing to tailor your resume to the renewals focus—avoid generic sales experience without renewal-specific metrics.
  • Not demonstrating knowledge of SaaS metrics like churn, renewal rate, or ARR.
  • Overlooking the importance of collaboration with Account Managers; this role is not a solo effort.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Workiva!

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