Application Guide

How to Apply for Account Manager, Mid-Market

at Aurora Solar

🏢 About Aurora Solar

Aurora Solar is a mission-driven, remote-first company whose AI-powered platform has designed millions of solar projects, making it a leader in the solar software space. Named one of BuiltIn's Best Remote Companies and a Certified Green Business, Aurora offers the chance to work on meaningful climate tech while enjoying a flexible, supportive work environment.

About This Role

As an Account Manager on the Scaled AM team, you'll own a high-volume portfolio of solar professionals, executing playbooks and processes to drive customer outcomes at scale. Your work directly impacts solar adoption by ensuring customers succeed with Aurora's platform, making it a high-impact role in the renewable energy transition.

💡 A Day in the Life

You'll start by reviewing dashboards to identify accounts needing attention, then conduct virtual check-ins with customers to drive adoption and address issues. You'll collaborate with teammates on improving playbooks, analyze data to spot trends, and document interactions in CRM to ensure scalable success across your portfolio.

🚀 Application Tools

Generate Cover Letter

AI-powered, tailored for Aurora Solar

Interview Prep

Practice questions for this role

🎯 Who Aurora Solar Is Looking For

  • 3+ years of account management or customer success experience, preferably in SaaS or solar, managing a large book of business (e.g., 100+ accounts).
  • Proven ability to drive product adoption and retention through data-driven, scalable strategies rather than high-touch, one-off interactions.
  • Strong communication and relationship-building skills, with the ability to influence and engage customers remotely via phone, email, and video.
  • Self-starter who thrives in a fast-paced, remote environment and is passionate about renewable energy and customer outcomes.

📝 Tips for Applying to Aurora Solar

1

Highlight any experience managing a high-volume portfolio (e.g., 100+ accounts) and quantify results like retention rates, upsells, or adoption metrics.

2

Emphasize familiarity with solar industry or climate tech, even if it's through personal projects or coursework, to show alignment with Aurora's mission.

3

Demonstrate ability to work remotely by mentioning past remote roles or self-management skills in your resume and cover letter.

4

Use Aurora's language: mention 'scaled account management,' 'playbooks,' and 'customer outcomes' to show you understand their approach.

5

Research Aurora's platform and mention specific features (e.g., AI-driven design tools) in your application to show genuine interest.

✉️ What to Emphasize in Your Cover Letter

['Your experience managing a large portfolio of accounts and how you used scalable processes to drive customer success.', 'A specific example of how you improved customer retention or adoption through data-driven strategies.', "Your passion for renewable energy and why Aurora's mission resonates with you personally.", 'Your ability to thrive in a remote, fast-paced environment and collaborate with a scaled team.']

Generate Cover Letter →

🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Aurora Solar's product suite, especially their AI-driven design and sales tools, and how they help solar professionals.
  • → The Scaled Account Management team's philosophy: focus on customer outcomes, not activity metrics.
  • → Recent news or blog posts about Aurora's growth, funding, or product updates to understand their trajectory.
  • → Common challenges solar professionals face and how Aurora's software addresses them, to speak knowledgeably in interviews.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you approach managing a portfolio of 200+ accounts to ensure they achieve their desired outcomes with Aurora?
2 Describe a time you used data to identify at-risk customers and successfully re-engaged them.
3 What strategies would you use to drive product adoption across a large, diverse customer base?
4 How do you prioritize your time when managing many accounts with competing needs?
5 Why do you want to work in solar, and how do you see this role contributing to Aurora's mission?
Practice Interview Questions →

⚠️ Common Mistakes to Avoid

  • Focusing only on activity metrics (e.g., number of calls) rather than customer outcomes, which goes against Aurora's team philosophy.
  • Showing lack of knowledge about the solar industry or Aurora's product, indicating a generic application.
  • Emphasizing high-touch, relationship-based account management without demonstrating ability to scale processes for a large portfolio.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Aurora Solar!

← Back to Job Listing Apply Now →