Account Delivery Manager

• Own the customer relationship end-to-end, building deep understanding of their business model, technical environment, and commercial goals.
• Run service delivery and operations, including incident and escalation management, onboarding, and operational reviews.
• Orchestrate internal specialists to address customer needs and translate requirements into structured requests for product and engineering teams.
• Advise customers on product use and adoption, surface feedback to shape product improvements.

By ensuring seamless delivery of AMPECO's EV charging platform, you enable the expansion of electric vehicle infrastructure, accelerating the transition to sustainable transportation and reducing carbon emissions.

• 3+ years in a customer-facing role at a software company (Account Management, Technical Account Management, Customer Success, Service Delivery, or similar). B2B SaaS or complex B2B products preferred.
• Track record of building strategic relationships with operational and technical stakeholders.
• Solid technical fluency to reason about software architecture, integrations, and SaaS platforms.
• Strong project management and coordination skills, with experience driving cross-functional delivery.

• Flexible working hours.
• Bonus day off for your birthday.
• 5 additional vacation days per year after first year.
• Social events and team buildings.
• Medical insurance with generous coverage for you and your family.
• Monthly shared-mobility allowance (Spark and GOeGO).
• EV week — company electric car for personal use every 1–2 months.

AMPECO is an innovative company in electric vehicle charging infrastructure, providing a business-critical SaaS platform for managing EV charging infrastructure, processes, and energy use, used globally.