VP of Customer Success, Americas

Enterprise Customer Leadership

• Build trusted advisory relationships with C-suite IT and business executives, positioning Workiva as a strategic platform that modernizes and governs their end-to-end reporting, risk, sustainability, and assurance workflows.
• Lead strategic customer engagements, including executive business reviews, roadmap alignment sessions, and value storytelling at the enterprise level.
• Act as executive sponsor for top accounts, guiding strategy and value realization, championing long-term platform vision, and actioning risk.

Renewal & Risk Accountability

• Own renewal forecasting cadences and read-outs, account-level revenue health, and the portfolio-level pipeline for GRR/NRR outcomes.
• Establish a rigorous renewal governance model, including prediction frameworks, risk scoring, early warning signals, and monthly operational reviews.
• Partner with Sales to ensure alignment on renewal strategy, value proof points, and expansion pathways.

Proactive, Outcomes-Based Engagement Model

• Architect and scale an engagement framework grounded in proactive lifecycle plays that improve adoption, usage depth, and long-term value.
• Continue to evolve the organization toward a predictive, insights-led Success model that identifies risks, opportunities, and value levers.
• Partner with CX and Solution Success to embed digital, 1:Many, and solution expertise pathways into the lifecycle.

This role drives customer value, long-term retention, and proactive engagement across Workiva's North America customer base, helping organizations modernize and govern their reporting, risk, sustainability, and assurance workflows through strategic platform adoption.

• 15+ years leadership in Customer Success, Services or Consulting in Enterprise SaaS or Transformation roles.
• Proven success driving platform adoption and enterprise business transformation across large, complex organizations.
• Extensive experience building and owning C-level relationships across IT, Security, Finance, Risk, and Business leadership.
• Expertise in designing and scaling proactive, value-driven engagement models and customer lifecycle frameworks.
• Strong background in renewal forecasting, portfolio risk management, and executive-level revenue governance and operational cadences.
• Demonstrated success creating and productizing standard and monetized Success offerings.
• Deep knowledge of COE/governance frameworks and the ability to guide customers in adopting them.
• Exceptional executive presence, change leadership skills, and cross-functional partnership and influence with Sales executives.
• Experience leading global teams and scaling organizations through significant transformation.

✅ Salary range in the US: $230,800.00 - $300,200.00

✅ A discretionary bonus typically paid annually

✅ Restricted Stock Units granted at time of hire

✅ 401(k) match and comprehensive employee benefits package

✅ Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment

Workiva provides a strategic platform that helps organizations modernize and govern their end-to-end reporting, risk, sustainability, and assurance workflows.