Vice President, Client Support

Core responsibilities:

• Lead the Training Operations team, managing two direct reports and ensuring seamless, equitable training experiences for participants from registration through completion
• Manage training operations logistics and client experience, including registration systems, participant communications, and data-driven strategy for training operations
• Oversee training operations technology, including the training management system (Arlo), vendor relationships, and integration with other systems like Salesforce and WordPress
• Manage overall client contract process for TMC services and products, ensuring consistent contracting practices across the organization

This role creates positive change by ensuring equitable, well-organized training experiences for thousands of social change leaders, enabling them to build more effective organizations that advance critical social justice causes like educational equity, immigration reform, racial justice, and voting rights protection.

Required skills and qualifications:

• Demonstrated success in managing diverse, high-performing teams with effective delegation, communication, and coaching skills across racial and gender differences
• Strong attention to detail and ability to handle large volumes of work with multiple deadlines while maintaining accuracy and timeliness
• Experience with databases and web-based systems for information management, with ability to learn new tools quickly and troubleshoot issues
• Strategic thinking and problem-solving skills with ability to understand system connections, empathize with user needs, and devise creative long-term solutions

Compensation and benefits:

• Salary range: $96,225 to $127,667 USD depending on experience
• 90% of health insurance premiums covered for employees; 80% for spouses, domestic partners, and dependents
• Life and Long-Term disability insurance and Employee Assistance Program at no cost
• Pre-tax health and dependent care flex spending accounts
• Hardship Fund for financial hardship support
• 3.5% employer retirement contribution with no match required
• $100 monthly stipend for cell phone and internet
• 4 weeks paid vacation plus 2 weeks year-end closure
• Negotiation-free offer process with commitment to equity in compensation

The Management Center helps leaders working for social change build and run more equitable, sustainable, and results-driven organizations through coaching, training, and resources, with a focus on social justice and educational equity organizations.