Application Guide

How to Apply for UX Manager

at Supplyhouse

🏢 About Supplyhouse

Supplyhouse is a leading e-commerce company specializing in plumbing, heating, and HVAC supplies, serving both professionals and DIY customers. Their remote-first culture and focus on customer-centered digital experiences make them an attractive workplace for UX professionals who want to impact a specialized industry. The company's growth trajectory and investment in design leadership suggest genuine commitment to elevating user experience.

About This Role

As UX Manager at Supplyhouse, you'll lead a team designing e-commerce experiences for plumbing and HVAC professionals, balancing complex product information with intuitive navigation. You'll establish design standards across the organization while partnering with Product and Engineering to drive measurable business outcomes through improved conversion and customer satisfaction. This role directly impacts how tradespeople and homeowners find and purchase specialized supplies online.

💡 A Day in the Life

A typical day might start with reviewing analytics dashboards to identify UX opportunities in the purchase funnel, followed by one-on-ones with remote designers to provide feedback on current projects. You'd likely collaborate with Product Managers on upcoming feature requirements, then work on establishing design system components before ending the day reviewing user research findings on professional customer workflows.

🚀 Application Tools

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Interview Prep

Practice questions for this role

🎯 Who Supplyhouse Is Looking For

  • Has 6+ years of UX/UI design with specific e-commerce experience, ideally in home improvement, construction, or B2B verticals
  • Demonstrates 3+ years successfully scaling design teams in remote environments, with metrics showing improved engagement and conversion
  • Possesses hands-on expertise with modern design tools and can show a portfolio of complex product discovery and purchase flows
  • Combines analytical rigor (using research and analytics) with creative leadership to mentor designers while driving business results

📝 Tips for Applying to Supplyhouse

1

Tailor your portfolio to highlight e-commerce case studies, especially those involving complex product categories or B2B purchasing flows

2

Quantify your leadership impact with metrics like conversion rate improvements, team velocity increases, or NPS changes from previous roles

3

Research Supplyhouse's current website and mobile experience, noting specific UX opportunities in plumbing/HVAC product navigation

4

Emphasize remote team management experience and tools you've used to maintain collaboration and design consistency

5

Connect your background to Supplyhouse's industry by showing understanding of professional customer needs in specialized trades

✉️ What to Emphasize in Your Cover Letter

['Your experience scaling design teams in remote environments and establishing processes that improved output quality', 'Specific e-commerce projects where you used research and analytics to drive measurable business outcomes like conversion or retention', "How you've partnered with Product and Engineering leaders to align UX strategy with business goals in previous roles", 'Your approach to mentoring designers while maintaining hands-on involvement in complex design challenges']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Supplyhouse's website thoroughly, testing product searches for plumbing/HVAC items and noting UX pain points
  • → Research the company's customer base (professional plumbers, contractors, DIY homeowners) and their unique purchasing needs
  • → Review any available information about their technology stack and current design team structure
  • → Look for company culture indicators in their careers page, social media, or employee reviews focusing on remote collaboration

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you approach improving the product discovery experience for someone searching for specific plumbing fittings or HVAC components?
2 Describe your process for establishing design standards and scalable workflows in a remote team environment
3 What metrics would you track to measure the impact of UX improvements on Supplyhouse's business goals?
4 How have you previously partnered with Product and Engineering leaders to prioritize UX initiatives in roadmap planning?
5 Share an example of how you used customer research to resolve a design conflict between business requirements and user needs
Practice Interview Questions →

⚠️ Common Mistakes to Avoid

  • Presenting only consumer-focused e-commerce experience without addressing B2B or complex product catalog challenges
  • Focusing solely on visual design without demonstrating how you use research and analytics to inform decisions
  • Showing generic leadership philosophy without specific examples of scaling teams or establishing design processes

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Supplyhouse!

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