UX Manager

Core responsibilities:

• Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement
• Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences
• Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization
• Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes

This role creates positive change by delivering best-in-class customer-centric experiences that build trust, strengthen brand loyalty, and create meaningful connections at every touchpoint, ultimately improving the customer experience for HVAC, plumbing, heating, and electrical supplies customers.

Required qualifications:

• Bachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Psychology, or a related field
• 6+ years of UX/UI design experience, with at least 3+ years in a leadership role and success scaling high-performing design teams
• Demonstrated track record designing and delivering e-commerce experiences that drive engagement, conversion, and customer satisfaction
• Hands-on expertise with modern design and prototyping tools (Figma, Sketch, Adobe XD, etc.)

Compensation and benefits:

• Base salary: $125,000 – $155,000 per year
• Comprehensive medical, dental, vision, and voluntary life insurance options
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid basic life insurance and long-term disability
• Discounted auto, home, and pet insurance programs
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP) for mental health, financial planning, and legal support
• Company-provided equipment and one-time $250 work from home stipend
• $750 annual professional development budget
• $25 monthly Grubhub credit
• Company rewards and recognition program
• Ownership for All program for financial benefits from company growth
• Wellness initiatives and Flex-Time Policy
• Volunteer Paid Time Off