Trust & Safety Senior Lead

• Define and lead Serve Robotics trust and safety strategy across product operations and public engagement
• Support and oversee daily Trust & Safety operations, including safety incident management, operational escalations, and cross-team collaboration
• Identify and assess safety trust and misuse risks related to autonomous robots data systems and real world operations
• Develop and maintain trust and safety policies standards and playbooks including incident response and escalation processes

This role ensures the safe and reliable growth of robotic deliveries, protecting partners and communities while shaping policies and systems that allow robotic delivery to scale responsibly, ultimately taking deliveries away from congested streets and making deliveries available to more people.

• Bachelor’s degree in a relevant field or equivalent practical experience
• 7-10+ years of experience in Trust & Safety, Risk Management, Operations, or related functions; robotics experience is a plus
• 3+ years of experience hiring and managing a team of 3+ employees (in-house or vendor), including conducting performance reviews, promotions, and administrative actions
• Experience designing or operating incident response processes in high reliability or safety critical environments

No compensation, perks, or culture highlights mentioned in the job description.

Serve Robotics is reimagining how things move in cities through personable sidewalk robots designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.