Triage Caseworker (Education)

Core Responsibilities

• Act as the first point of contact for beneficiaries seeking educational support through the Greenwich Hospital GoLearn tutoring program and NCC University Bursary Programme.
• Complete initial assessments of eligibility and further assessments through telephone calls and emails to provide recommendations for tutoring/bursary support.
• Accurately record beneficiary information into Beacon database, ensuring timely, detailed, and confidential case notes while tracking applications and progress.
• Follow up with beneficiaries once support has been completed to ascertain impact and provide appropriate information, signposting, or referrals.

This role creates positive change by providing educational support to children from Naval families through tutoring programs and university bursaries, helping to address the unique challenges faced by military families and improving educational outcomes for vulnerable children.

Required skills and qualifications:

• Professional background in education with an understanding of additional needs
• Evidenced knowledge and experience of charitable and financial support to beneficiary groups
• Strong communication, organizational and record keeping skills with ability to work unsupervised
• Confident using IT including Microsoft Office; knowledge of grants or other CRM systems
• Understanding of military life and the impact on serving personnel, veterans and their families

The role is 20 hours per week, negotiable, working remotely but with frequent visits to the NCC Head Office in Portsmouth for training and assimilation into the Caseworking team. No specific compensation, perks, or salary information is mentioned in the posting.