Training Account Manager

About the Role

As our Training Account Manager, you'll play a key role in driving income and expanding our commercial training portfolio.

Key Responsibilities

You will:
* Develop and manage relationships with new and existing clients across England and Wales
* Proactively identify and secure new business opportunities
* Promote our specialist training that enhances outcomes for victims and improves professional practice
* Deliver high-quality customer service from initial enquiry through to post-delivery follow-up
* Manage a busy pipeline, prioritising leads and meeting income targets
* Work collaboratively with internal teams to ensure smooth delivery and exceptional client experiences

This role directly supports Victim Support's mission by driving income through commercial training that enhances outcomes for victims and improves professional practice, ultimately benefiting victims and the wider organization.

This role requires:

• Confidence, adaptability and a strong balance of sales focus and client care
• Ability to work independently, managing competing deadlines and keeping a clear focus on results
• Strong client relationship building skills
• Confidence generating new business while delivering excellent customer service
• Commercial skills that directly support a charity's mission

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
• Birthday Leave: An extra day off for your birthday
• Pension Plan: 5% employer contribution
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
• Wellbeing Support: Employee assistance programme and wellbeing support
• Inclusive Networks: Access to EDI networks and colleague cafes
• Sustainable Travel: Cycle to work scheme and season ticket loans
• Career Development: Ongoing training and support with opportunities for career progression