Application Guide

How to Apply for Technical Support Specialist

at Tantalus Systems

🏢 About Tantalus Systems

Tantalus Systems specializes in data-driven grid modernization for utilities, focusing on sustainable energy solutions. Their TUNet technology platform integrates hardware, software, and communications to optimize utility operations, making them a leader in smart grid innovation. Working here offers the chance to contribute directly to sustainable infrastructure while supporting cutting-edge technology in a remote-friendly environment.

About This Role

As a Technical Support Specialist at Tantalus, you'll troubleshoot the full TUNet technology stack—from embedded hardware to web interfaces—while managing software upgrades, billing exports, and customer deployments. This role directly impacts utility reliability and sustainability by ensuring seamless operation of grid modernization tools, with occasional travel and after-hours support to maintain critical systems.

💡 A Day in the Life

A typical day might start by reviewing and prioritizing open support cases related to TUNet hardware or software, then troubleshooting a Linux backend issue or configuring a billing export via Oracle SQL. You could collaborate remotely with engineers to document a solution, patch a customer's system, and prepare for after-hours support during on-call weeks, with occasional travel for on-site training or deployments.

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🎯 Who Tantalus Systems Is Looking For

  • Has 2+ years in technical support with hands-on Linux command line, Bash scripting, and IP networking (TCP/IP, SSH, firewalls) experience.
  • Comfortable with virtualization (VMWare ESXi/HyperV) and has exposure to Oracle SQL or similar RDBMS for database troubleshooting.
  • Can prioritize cases, escalate issues effectively, and contribute to knowledge base documentation in a collaborative remote team.
  • Willing to participate in quarterly after-hours support and travel occasionally for on-site customer training or deployments.

📝 Tips for Applying to Tantalus Systems

1

Highlight specific experience with Linux environments and Bash scripting in your resume, linking it to troubleshooting embedded systems or RF/IP networks.

2

Mention any prior work with utility grids, smart meters, or IoT deployments to align with Tantalus's focus on grid modernization.

3

Detail your process for managing technical cases—from initial triage to escalation—using examples from past roles.

4

If you have Oracle SQL or RDBMS experience, describe how you've used it for data exports or backend support in a technical context.

5

Emphasize adaptability to remote work and willingness for occasional travel, as this role supports US-based utilities from a remote setup.

✉️ What to Emphasize in Your Cover Letter

["Explain how your technical support background aligns with Tantalus's TUNet technology stack, citing specific tools like Linux, VMWare, or IP networking.", 'Describe your approach to collaborative problem-solving and improving documentation processes, as the role involves refining knowledge bases.', "Connect your interest in sustainable energy or grid modernization to Tantalus's mission, showing awareness of their impact on utilities.", "Note your availability for after-hours support and travel, demonstrating flexibility for the role's requirements."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Tantalus's TUNet platform and its applications in grid modernization—understand how hardware, software, and networks integrate.
  • → Review their client base and case studies to see how utilities use their technology for sustainability goals.
  • → Learn about trends in smart grids, IoT for utilities, and data-driven energy management to discuss industry relevance.
  • → Check their remote work culture and any public insights on team collaboration, as this role involves remote support and occasional travel.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk through a complex troubleshooting scenario involving Linux, RF communications, and database issues in a utility grid context.
2 How would you handle a critical software upgrade on a customer's TUNet system while minimizing downtime?
3 Describe your experience with Bash scripting for automation or maintenance tasks in a technical support environment.
4 How do you prioritize and escalate support cases when dealing with multiple utilities or time-sensitive issues?
5 What steps would you take to document a recurring technical issue for the knowledge base, ensuring clarity for future teams?
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⚠️ Common Mistakes to Avoid

  • Applying without highlighting Linux or scripting experience—this role requires comfort in command-line environments.
  • Overlooking the travel and after-hours support requirements, which are explicitly mentioned in the job description.
  • Using generic technical support examples without tying them to embedded systems, networking, or utility-focused technology.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Tantalus Systems!

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