Application Guide
How to Apply for Technical Support Specialist
at Brookfield Global Asset Management Limited
🏢 About Brookfield Global Asset Management Limited
Brookfield Global Asset Management Limited invests globally in renewable power and infrastructure to support climate resilience and sustainability, making it a leader in the growing green economy. The company emphasizes a unique culture focused on long-term thinking and values alignment with entrepreneurial, collaborative, and disciplined leadership attributes. Working here offers exposure to diverse businesses and challenging assignments in a dynamic environment committed to sustainability.
About This Role
As a Technical Support Specialist (Deskside Support Specialist), you'll serve as the face of Technology Services, providing first-line deskside and remote support to end users at Brookfield. This role is key to ensuring a high-quality user experience and seamless support across the organization, working closely with other TS teams to log, resolve, and manage incidents while continuously improving service delivery. You'll report to the Deskside Support Manager and play a critical role in maintaining operational efficiency in a remote or London-based setting.
💡 A Day in the Life
A typical day involves responding to a mix of remote support tickets and scheduled deskside visits for London-based colleagues, troubleshooting hardware and software issues while maintaining detailed incident documentation. You'll collaborate with other Technology Services teams to escalate complex problems and participate in service improvement discussions, all while ensuring each user interaction reflects Brookfield's professional standards. The role balances immediate problem-solving with longer-term process optimization to enhance the overall user experience.
🚀 Application Tools
🎯 Who Brookfield Global Asset Management Limited Is Looking For
- Demonstrates accountability by taking ownership of technical issues and seeing them through to resolution without passing blame
- Maintains professionalism and composure in all user interactions, especially when dealing with frustrated or non-technical colleagues
- Exhibits detail-oriented work habits by carefully listening to user problems, documenting incidents thoroughly, and following up consistently
- Aligns with Brookfield's leadership attributes: entrepreneurial in finding solutions, collaborative with TS teams, and disciplined in following procedures
📝 Tips for Applying to Brookfield Global Asset Management Limited
Highlight specific experience with remote support tools and deskside troubleshooting in your resume, as this role explicitly mentions both support methods
In your application, include examples where you improved service delivery processes, as the role emphasizes 'continuously looking for ways to improve service delivery'
Research Brookfield's renewable power and infrastructure projects to demonstrate genuine interest in their sustainability mission during interviews
Tailor your application to show how your values align with Brookfield's Attributes of a Leader: Entrepreneurial, Collaborative, and Disciplined
If applying for the remote option, emphasize your experience with self-management and remote collaboration tools, as the company has both remote and London-based positions
✉️ What to Emphasize in Your Cover Letter
["Demonstrate how your technical support experience aligns with Brookfield's focus on climate resilience and sustainability through efficient operations", 'Provide specific examples of taking ownership of issues from start to resolution, highlighting your accountability', "Show how you've maintained professionalism in challenging user support situations", 'Connect your collaborative approach to working with technology teams to improve service delivery processes']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Brookfield's specific renewable power and infrastructure projects globally to understand their sustainability impact
- → The company's 'Attributes of a Brookfield Leader' and how they manifest in day-to-day operations
- → Brookfield's technology stack and support structure by researching their Technology Services department if information is available
- → Recent news about Brookfield's expansion in renewable energy to discuss during interviews
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Focusing only on technical skills without addressing the cultural fit with Brookfield's entrepreneurial, collaborative, and disciplined values
- Presenting yourself as purely reactive rather than showing proactive approaches to improving service delivery
- Failing to demonstrate experience with both deskside and remote support methods, as the role explicitly requires both
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!
Ready to Apply?
Good luck with your application to Brookfield Global Asset Management Limited!