Technical Support Specialist

Technical Support Specialist

Job Summary

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our customers via phone, email, and chat. This is a full-time position based in our office in New York.

Responsibilities

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues in a timely and professional manner
• Collaborate with internal teams to resolve complex technical issues
• Develop and maintain technical documentation and knowledge base
• Participate in on-call rotation to provide 24/7 support

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in technical support or related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Proficiency in Windows, Linux, and macOS operating systems
• Familiarity with helpdesk software and ticketing systems

What We Offer

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, please submit your resume and cover letter to [insert contact information].

This role ensures a high-quality user experience and seamless technical support across the organization, enabling Brookfield's global operations to function efficiently.

Bachelor's degree in Computer Science, Information Technology, or related field
2+ years of experience in technical support or related field
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Proficiency in Windows, Linux, and macOS operating systems
Familiarity with helpdesk software and ticketing systems

Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. The organization maintains a Positive Work Environment that is safe and respectful and is proud to be an equal opportunity employer.

Brookfield Global Asset Management Limited is part of Brookfield, which has a unique and dynamic culture focused on entrepreneurial, collaborative, and disciplined leadership. Technology Services delivers enterprise infrastructure, applications, and end-user technology services across all Brookfield business groups.