Technical Support Engineer (US)

Core responsibilities:

• Help customers solve challenges and fix issues with PVcase software
• Conduct training and support sessions through email, live chat, or Zoom
• Document novel challenges and work with the product team to improve the software
• Test new software builds and provide feedback

This role helps accelerate the global transition to clean energy by enabling solar energy professionals to develop projects faster and more efficiently through PVcase's software platform.

Required skills and experience:

• Native or full business fluency in English with strong verbal and written communication skills
• Advanced knowledge of AutoCAD, solar design software and/or GIS development platforms
• 2+ years design experience in the Utility-scale solar sector preferred (or C&I rooftop sector design experience)
• Strong multi-tasking, troubleshooting and problem-solving capabilities

Compensation and benefits:

• Salary range: $55,000 to $80,000 yearly gross
• 401(K) plan with 100% match on first 4% of contributions
• Health, dental, and vision coverage
• Flexible vacation policy with minimum 3 weeks off
• Flexible working hours and unlimited remote work policy
• Half-day Summer Fridays
• Additional paid vacation days for birthdays, volunteering, etc.
• Full training and onboarding program
• Internal transparency with company results and salary system

PVcase develops sophisticated solar project development software for site selection, PV design, and yield estimation to accelerate the global transition to clean energy by making solar professionals faster and more productive.