Technical Solutions Engineer II

Core responsibilities:

• Build a deep working knowledge of our software capabilities and the business processes they support
• Review and categorize incoming customer issues and requests for a variety of clean energy software products
• Facilitate regular customer responses and updates
• Work to resolve issues or help escalate them through the organization

This role helps accelerate the transition to clean energy by supporting software that manages energy resources to balance the grid, making it more efficient and reliable while reducing fossil fuel use.

Required skills and experience:

• 2-4 years in customer service or enterprise software support
• Experience with SQL and Python
• Proven experience working with external clients to define and implement complex solutions
• Excellent analytical and problem-solving skills with strong organizational abilities

Comprehensive benefits including flexible time off, generous parental leave, wellness stipend, work flexibility, robust learning and development programs, advancement opportunities, and inclusive workplace culture. Salary range: $60,820 to $76,025 USD + Bonus.

Uplight creates software that manages energy resources in homes and businesses to generate, shift, or save energy to balance the grid, accelerating the transition to clean energy and saving money for energy customers.