Technical Services Specialist

• Providing comprehensive technical support to Nextpower's global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues.
• Ensuring an exceptional customer experience by leveraging product and systems expertise to optimize customer production value.
• Developing a deep understanding of the mechanical, structural, and electrical components of the system and evaluating field issues to identify root causes.
• Collaborating with cross-functional teams to recommend product improvements and conducting testing, deployment, and training for Nextracker technology.

This role contributes to the global energy transition by supporting solar power technology that enables faster project delivery, higher performance, and greater reliability for utility-scale power plants, helping customers capture the full value of solar power.

• Bachelor’s degree in engineering (Electrical, Mechanical or equivalent) or Information Technology, and/or equivalent experience working on industrial control systems (minimum 10+ years’ experience) required.
• Strong knowledge and experience with Ethernet networks, IP enabled devices, remote access/VPN technologies, wireless technologies, and cybersecurity best practices.
• Customer Service Experience (Minimum 1 year) with strong troubleshooting, problem-solving abilities, and excellent verbal/written communication skills.
• Proficient in standard business systems (Word, Excel, PowerPoint, Outlook), safe use of hand tools, and understanding of Australian WHS regulations for construction.

No specific compensation, perks, or culture highlights mentioned in the job description.

Nextpower is driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants, building the foundation for the world's next generation of clean energy infrastructure.