Application Guide

How to Apply for Technical Account Manager

at SYSO

🏢 About SYSO

SYSO specializes in asset and market operations for battery storage and renewable generation, positioning itself at the intersection of clean energy technology and grid services. What makes SYSO unique is its focus on both hardware deployment and software systems for energy assets, requiring deep integration between physical infrastructure and market participation strategies. Working here offers the opportunity to directly contribute to the energy transition while navigating complex ISO/RTO markets.

About This Role

As a Technical Account Manager at SYSO, you'll lead the deployment and onboarding of battery storage systems at client sites while developing asset operating strategies aligned with market rules. This role is impactful because you'll bridge technical implementation with market participation, directly influencing how renewable energy assets generate revenue and support grid stability. You'll serve as the critical link between SYSO's internal teams and clients throughout the entire asset lifecycle.

💡 A Day in the Life

A typical day might involve morning coordination with the Network Operations Center on active deployments, followed by developing onboarding templates for a new market entry project. Afternoon could include client calls to discuss operating strategy adjustments based on market conditions, then collaborating with the Energy Markets team to ensure upcoming regulatory milestones are on track. You'll likely end the day updating project documentation and researching evolving market rules.

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Interview Prep

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🎯 Who SYSO Is Looking For

  • Has 3-6 years of hands-on experience deploying energy assets or grid services in ISO/RTO markets like PJM, ISO-NE, or CAISO
  • Possesses both technical understanding of battery storage systems AND knowledge of market participation strategies for capacity, energy, and ancillary services
  • Demonstrates experience creating client-facing materials and internal documentation for complex technical deployments
  • Can articulate specific examples of coordinating between engineering teams and market operations to meet regulatory milestones

📝 Tips for Applying to SYSO

1

Quantify your experience with ISO/RTO market participation - specify which markets you've worked in and what percentage of projects involved telemetry compliance

2

Highlight any experience with battery storage specifically, not just general renewable energy projects

3

Mention specific regulatory frameworks you've navigated (e.g., FERC Order 841, state-specific storage mandates)

4

Include examples of creating onboarding templates or documentation that improved deployment efficiency

5

Demonstrate understanding of SYSO's dual focus on hardware deployment AND market operations in your resume bullet points

✉️ What to Emphasize in Your Cover Letter

['Your experience with end-to-end deployment of energy assets, specifically mentioning coordination between technical teams and market operations', "Specific ISO/RTO markets you've worked in and how you ensured compliance with their unique rules during deployments", 'Examples of improving processes or documentation that accelerated client onboarding or market participation', "Why you're specifically interested in battery storage market operations rather than general renewable energy"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → SYSO's specific hardware/software offerings and how they differ from competitors like Stem or Fluence
  • → Recent battery storage market participation trends in key ISOs like CAISO or PJM
  • → Regulatory developments affecting storage assets in multiple markets simultaneously
  • → SYSO's client case studies or publicly announced projects to understand their deployment approach

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would onboard a battery storage system in PJM from hardware installation through market participation
2 Describe a time you had to coordinate between engineering teams and market operations to meet a regulatory deadline
3 How do you stay current with evolving ISO/RTO market rules, and what changes are you tracking right now?
4 What metrics would you track to measure success in this role, both for client satisfaction and SYSO's operational goals?
5 How would you handle a situation where a client's operational goals conflict with market rules or telemetry requirements?
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⚠️ Common Mistakes to Avoid

  • Generic renewable energy experience without specific battery storage or grid services market knowledge
  • Focusing only on technical deployment OR market operations rather than demonstrating integration of both
  • Being unable to discuss specific ISO/RTO market rules or telemetry standards during interviews

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

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Good luck with your application to SYSO!

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