Application Guide

How to Apply for Tech & Program Operations Engineer

at Suvita

🏢 About Suvita

Suvita is a unique nonprofit that uses technology and community networks to increase childhood immunization rates in India, directly addressing vaccine-preventable diseases. What makes them special is their dual approach of building local ambassador networks while leveraging SMS reminders to parents, creating a scalable impact model that combines human touch with tech efficiency.

About This Role

This Tech & Program Operations Engineer role is the operational backbone of Suvita's immunization programs, ensuring all tech systems (surveys, messaging, data pipelines) run reliably across India. You'll directly impact children's health by keeping immunization reminder systems operational and enabling data-driven decisions through dashboards and reporting tools.

💡 A Day in the Life

You might start by checking overnight SMS delivery reports from Telerivet, then troubleshoot a SurveyCTO form issue reported by field surveyors in Maharashtra. After lunch, you'd work with program managers to update a Looker Studio dashboard tracking immunization rates, then implement improvements to data pipelines feeding internal apps used by data entry operators.

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🎯 Who Suvita Is Looking For

  • Has 3+ years in tech operations with experience troubleshooting SurveyCTO forms, Telerivet/Exotel messaging systems, and maintaining data pipelines in nonprofit or startup environments
  • Can write SQL queries against PostgreSQL databases and has basic Python skills for backend tasks, with experience building dashboards in Looker Studio, Superset, or Redash
  • Is comfortable working directly with program teams and field staff (surveyors, DEOs) to understand operational issues and implement practical solutions
  • Has hands-on experience with no-code tools and can manage the entire operational tech stack end-to-end, from data collection to reporting

📝 Tips for Applying to Suvita

1

Highlight specific experience with SurveyCTO form management and troubleshooting - mention any complex forms you've built or data review workflows you've implemented

2

Demonstrate your SQL proficiency by describing a specific dashboard or reporting system you built using PostgreSQL data that drove program decisions

3

Show how you've worked directly with non-technical program teams - give examples of translating their needs into technical solutions

4

If you have nonprofit/global health experience, emphasize how you've maintained tech systems in resource-constrained environments

5

Mention any experience with SMS/WhatsApp messaging platforms (Telerivet, Exotel) and how you've ensured reliable delivery of health reminders

✉️ What to Emphasize in Your Cover Letter

["Your hands-on experience with Suvita's specific tools: SurveyCTO, Telerivet/Exotel, and dashboard tools like Looker Studio or Redash", 'Examples of maintaining operational reliability for critical health programs and troubleshooting issues that affected field operations', "How you've built dashboards or reporting systems that directly informed program decisions and improved immunization outcomes", 'Your ability to work collaboratively with program teams and field staff to understand their challenges and implement practical tech solutions']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Suvita's specific immunization programs in India - understand their ambassador network model and SMS reminder system
  • → The tech tools mentioned: SurveyCTO's capabilities for health data collection, Telerivet/Exotel for SMS in India, and their data stack
  • → India's Universal Immunization Programme and common challenges with vaccine uptake in different regions
  • → Suvita's impact metrics and how they measure success in increasing immunization rates
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💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would troubleshoot a SurveyCTO form that's failing to submit data from remote areas with poor connectivity
2 Describe your experience building a dashboard that tracked immunization coverage rates and how it influenced program decisions
3 How would you handle a situation where SMS reminders through Telerivet/Exotel suddenly stop delivering to a specific region?
4 Tell me about a time you had to explain a technical issue to non-technical program staff and work together on a solution
5 What processes would you implement to ensure the reliability of Suvita's entire operational tech stack across multiple Indian states?
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⚠️ Common Mistakes to Avoid

  • Focusing only on technical skills without demonstrating experience working directly with program teams and field staff
  • Generic dashboard experience without specific examples of building systems that drove health program decisions
  • Not showing understanding of the operational challenges in maintaining tech systems for remote health programs in India

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

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Good luck with your application to Suvita!

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