Application Guide

How to Apply for Team Leader

at STILL

🏢 About STILL

STILL is a market leader in custom intralogistics solutions and electric forklift trucks, known for high-quality German engineering and innovative warehouse technology. Working here means joining a company with strong European heritage that prioritizes sustainable electric solutions over traditional combustion equipment. Their focus on custom solutions rather than off-the-shelf products creates a dynamic environment where engineering excellence directly impacts client operations.

About This Role

As Team Leader at STILL's Swanley location, you'll manage engineering teams across specific UK postcode areas, ensuring efficient field service operations for forklift maintenance and repairs. This role directly impacts customer satisfaction by leading technicians who maintain critical warehouse equipment for businesses across your region. You'll balance operational leadership with being the primary support contact for engineers handling technical issues in the field.

💡 A Day in the Life

Your day typically starts reviewing engineer schedules and priority calls across your postcode areas, then handling morning check-ins with field engineers. You'll spend much of the day coordinating responses to urgent customer equipment issues, ordering parts, and providing technical guidance to your team. The role involves balancing administrative tasks like performance tracking with hands-on support for engineers troubleshooting at customer sites throughout your region.

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🎯 Who STILL Is Looking For

  • Has 2+ years experience leading field service engineering teams, preferably in material handling or industrial equipment sectors
  • Possesses technical understanding of electric forklifts, pallet trucks, or similar warehouse equipment to effectively support engineers
  • Demonstrates experience optimizing daily operations in a geographically dispersed team environment
  • Shows proven ability to motivate technical teams while maintaining high service standards across multiple customer sites

📝 Tips for Applying to STILL

1

Highlight specific experience managing field engineers who travel to customer sites, not just in-house teams

2

Quantify improvements you've made to team efficiency or customer satisfaction metrics in previous leadership roles

3

Mention any familiarity with STILL's product lines or competitors like Linde, Toyota, or Jungheinrich

4

Emphasize experience with UK postcode-based territory management if you have it

5

Include examples of handling engineer escalations for technical issues in equipment maintenance contexts

✉️ What to Emphasize in Your Cover Letter

['Your approach to leading engineering teams across geographic areas (specifically mention postcode area management)', "How you've improved customer experience through team leadership in field service environments", 'Your technical background or experience supporting engineers with equipment maintenance challenges', "Why STILL's focus on electric intralogistics solutions appeals to you specifically"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → STILL's parent company KION Group and their global intralogistics strategy
  • → The specific electric forklift models STILL manufactures (like the RX 20 series)
  • → Recent STILL projects in the UK, particularly around sustainable warehouse solutions
  • → The Swanley service center's role in STILL's UK operations network

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe how you would handle an engineer calling with a complex technical problem at a customer site during peak hours
2 What metrics would you track to ensure your team's operational efficiency across multiple postcode areas?
3 How would you motivate engineers who spend most of their time working independently at customer locations?
4 Share an example of how you improved customer satisfaction through team management in a previous role
5 What do you know about STILL's position in the electric forklift market versus competitors?
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⚠️ Common Mistakes to Avoid

  • Applying with only factory/manufacturing team leadership experience without field service management
  • Focusing solely on people management without demonstrating operational efficiency experience
  • Showing no knowledge of STILL's electric equipment focus or confusing them with combustion forklift companies

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to STILL!

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