Application Guide
How to Apply for Team Lead, Client Success
at EnergyHub
🏢 About EnergyHub
EnergyHub is a pioneering company at the intersection of clean energy and technology, specifically focused on distributed energy resources and grid services. What makes them unique is their mission-driven approach to empowering utilities and consumers for a sustainable future through innovative software solutions. Someone might want to work here to contribute directly to the clean energy transition while working with cutting-edge technology in a growing industry.
About This Role
As Team Lead, Client Success at EnergyHub, you'll be responsible for driving revenue and managing ARR for your region while overseeing a team of Client Success Managers. This role is impactful because you'll serve as the primary escalation point for client issues in the renewable energy/utility space and collaborate with internal stakeholders to execute strategic initiatives that directly contribute to company growth and client satisfaction in the clean energy sector.
💡 A Day in the Life
A typical day might involve reviewing regional ARR metrics with your team, joining a strategic planning session with product stakeholders about new grid service features, and serving as escalation point for a utility client experiencing integration issues. You'd likely spend time coaching Client Success Managers on complex client situations while preparing data-driven insights for quarterly business reviews with key energy utility accounts.
🚀 Application Tools
🎯 Who EnergyHub Is Looking For
- Has 7-10 years in SaaS/enterprise software customer success with specific experience in renewable energy, utilities, or grid services (not just general tech)
- Can demonstrate experience managing both revenue targets (ARR) and team leadership simultaneously in a technical environment
- Possesses exceptional communication skills with proven ability to explain complex grid services or distributed energy concepts to diverse stakeholders
- Has strong project management experience specifically related to client success operations in the energy technology space
📝 Tips for Applying to EnergyHub
Quantify your impact on ARR or revenue retention in previous roles, specifically mentioning percentages or dollar amounts related to client success in tech/services
Explicitly mention your experience with utilities, grid operators, or renewable energy companies - don't assume they'll infer it from general 'energy' experience
Highlight any experience with distributed energy resources (DERs), demand response, or grid services software platforms in your resume bullet points
Demonstrate your understanding of EnergyHub's specific market position by mentioning their work with utilities and how you'd contribute to their client success model
Include specific examples of how you've served as an escalation point for technical client issues in previous SaaS/enterprise software roles
✉️ What to Emphasize in Your Cover Letter
["Your direct experience with utilities, grid services, or renewable energy companies and how it prepares you for EnergyHub's specific client base", 'Specific examples of driving revenue/ARR growth while managing a team in a technical customer success environment', "How you've successfully explained complex technical concepts to both technical and non-technical stakeholders in the energy sector", "Your approach to being a 'trusted advisor' to clients in regulated industries like utilities"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → EnergyHub's specific utility partners and programs (check their website and news section for client announcements)
- → The regulatory environment for distributed energy resources in different U.S. regions
- → How demand response and virtual power plants work in modern grid management
- → EnergyHub's technology platform and how it integrates with utility systems
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with only general customer success experience without highlighting specific utility/energy industry knowledge
- Failing to demonstrate quantifiable impact on revenue or ARR in previous roles
- Not showing understanding of the technical complexity involved in grid services or distributed energy software
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!