Supporter Care Manager

Salary: £35,624 - £45,802Contract: Full-time, PermanentLocation:Remote - home basedClosing date: 27th FebruaryWe’re delighted to be working with Barnardo’s, the UK’s largest national children’s charity, as they look for a Supporter Care Manager — a key role ensuring every supporter receives the highest standard of service and care.In this role, you will lead the team that acts as the first point of contact for Barnardo’s supporters, ensuring excellent service delivery across supporter enquiries, stewardship, complaint handling, and fulfilment. You’ll help shape supporter journeys, strengthen loyalty, and ensure regulatory and data-protection standards are consistently met.You’ll work closely with colleagues across Fundraising, Marketing, Retail, Finance and external suppliers, driving continuous improvement and ensuring supporter experience remains at the heart of Barnardo’s work.To be successful as Supporter Care Manager, you will need:
- Experience leading a customer or supporter-facing team in a fast-paced environment
- Strong stakeholder management and communication skills
- A proactive, solutions-focused mindset with the ability to drive service improvements
- Confidence managing processes, performance, data and reporting
If you’re passionate about delivering excellent supporter experiences and want to play a vital role in helping Barnardo’s achieve life-changing impact for children and young people, we’d love to hear from you.If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Jake.Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.If enough applications are received, we reserve the right to close the application period early.Job Reference: 2855JP

This role helps Barnardo's achieve life-changing impact for children and young people by ensuring every supporter receives the highest standard of service and care, strengthening supporter loyalty and enabling the charity's mission.

Required skills and experience:

• Experience leading a customer or supporter-facing team in a fast-paced environment
• Strong stakeholder management and communication skills
• A proactive, solutions-focused mindset with the ability to drive service improvements
• Confidence managing processes, performance, data and reporting

Salary: £35,624 - £45,802 annually

Contract: Full-time, Permanent

Location: Remote - home based