Supporter Care and Engagement Fundraiser

Supporter Care and Engagement Fundraiser
We are seeking a motivated and organised Supporter Care and Engagement Fundraiser to help deliver an outstanding supporter journey for a national children’s charity.
Position:Supporter Care and Engagement FundraiserSalary:£27,285 per annumLocation:Remote, with options to work from offices in Cornwall, Derbyshire or LondonHours:Full time, flexible options may be availableContract:PermanentClosing Date:17:00 on 20 March 2026
Early applications are encouraged as the organisation reserves the right to close the advert early should a suitable candidate be identified.
About the Role
This is a key frontline role within a driven and collaborative Fundraising and Communications team. You will play an essential part in delivering excellent supporter care, managing fundraising systems and strengthening engagement across the charity’s growing supporter base.
Working closely with the Supporter Engagement and Fundraising Manager, you will help deliver an ambitious fundraising strategy, ensuring supporters receive a positive, consistent and engaging experience at every touchpoint.
Key responsibilities include:
Acting as the first point of contact for supporter enquiries via phone, email and postManaging the fundraising inbox and responding to requests from individuals and organisationsProcessing and recording donations accurately, including Gift Aid complianceSupporting personalised acknowledgement and stewardship of donorsMaintaining and updating the CRM system, including The Raiser’s EdgeProducing reports and supporting fundraising appeals through data segmentation and analysisSupporting individual fundraisers and challenge events participantsAssisting with fundraising campaigns, appeals and donor eventsContributing to the production of fundraising and marketing materialsIdentifying opportunities to improve systems and automate processesYou will also support the wider day to day operations of the Fundraising and Communications function, ensuring efficiency and sustainability.About YouYou will be confident working with data and CRM systems and motivated by delivering excellent supporter experiences.You will bring:Excellent written and verbal communication skillsExperience in fundraising, events, business development or supporter careExperience of working with a donor database, ideally The Raiser’s EdgeStrong organisational skills and the ability to manage multiple prioritiesGood IT skills including Microsoft OfficeA proactive and positive approachThe ability to work collaboratively within a small teamYou will be highly motivated, compassionate and committed to providing a high quality service. A willingness to travel and work occasional evenings or weekends will be required.About the OrganisationYou will be joining a small but ambitious national children’s charity that supports young people facing significant challenges. The organisation provides life changing opportunities that allow children to step away from daily pressures and build confidence for a brighter future.The team is friendly, collaborative and values driven, with a strong commitment to safeguarding, equality and reducing environmental impact.You may also have experience in areas such as; Fundraising Officer, Supporter Care Officer, Individual Giving Officer, Donor Care Executive, Fundraising Administrator, CRM Executive, Events Fundraiser, Challenge Events Officer, Development Officer, or Supporter Engagement Officer.If you feel you would be a strong fit for this role and share the organisation’s values, we would welcome your application.Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
- Acting as the first point of contact for supporter enquiries via phone, email and post
- Managing the fundraising inbox and responding to requests from individuals and organisations
- Processing and recording donations accurately, including Gift Aid compliance
- Supporting personalised acknowledgement and stewardship of donors
- Maintaining and updating the CRM system, including The Raiser’s Edge
- Producing reports and supporting fundraising appeals through data segmentation and analysis
- Supporting individual fundraisers and challenge events participants
- Assisting with fundraising campaigns, appeals and donor events
- Contributing to the production of fundraising and marketing materials
- Identifying opportunities to improve systems and automate processes
You will also support the wider day to day operations of the Fundraising and Communications function, ensuring efficiency and sustainability.
You will be confident working with data and CRM systems and motivated by delivering excellent supporter experiences.
You will bring:
Excellent written and verbal communication skillsExperience in fundraising, events, business development or supporter careExperience of working with a donor database, ideally The Raiser’s EdgeStrong organisational skills and the ability to manage multiple prioritiesGood IT skills including Microsoft OfficeA proactive and positive approachThe ability to work collaboratively within a small teamYou will be highly motivated, compassionate and committed to providing a high quality service. A willingness to travel and work occasional evenings or weekends will be required.About the OrganisationYou will be joining a small but ambitious national children’s charity that supports young people facing significant challenges. The organisation provides life changing opportunities that allow children to step away from daily pressures and build confidence for a brighter future.The team is friendly, collaborative and values driven, with a strong commitment to safeguarding, equality and reducing environmental impact.You may also have experience in areas such as; Fundraising Officer, Supporter Care Officer, Individual Giving Officer, Donor Care Executive, Fundraising Administrator, CRM Executive, Events Fundraiser, Challenge Events Officer, Development Officer, or Supporter Engagement Officer.If you feel you would be a strong fit for this role and share the organisation’s values, we would welcome your application.Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
- Excellent written and verbal communication skills
- Experience in fundraising, events, business development or supporter care
- Experience of working with a donor database, ideally The Raiser’s Edge
- Strong organisational skills and the ability to manage multiple priorities
- Good IT skills including Microsoft Office
- A proactive and positive approach
- The ability to work collaboratively within a small team
You will be highly motivated, compassionate and committed to providing a high quality service. A willingness to travel and work occasional evenings or weekends will be required.
About the Organisation
You will be joining a small but ambitious national children’s charity that supports young people facing significant challenges. The organisation provides life changing opportunities that allow children to step away from daily pressures and build confidence for a brighter future.
The team is friendly, collaborative and values driven, with a strong commitment to safeguarding, equality and reducing environmental impact.
You may also have experience in areas such as; Fundraising Officer, Supporter Care Officer, Individual Giving Officer, Donor Care Executive, Fundraising Administrator, CRM Executive, Events Fundraiser, Challenge Events Officer, Development Officer, or Supporter Engagement Officer.
If you feel you would be a strong fit for this role and share the organisation’s values, we would welcome your application.
Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.