Supporter Acquisition Lead (Face-to-Face)

About the Role

The Supporter Acquisition Lead (Face-to-Face) will be responsible for establishing and maintaining relationships with direct dialogue recruitment agencies, managing supporter acquisition campaigns, and providing expertise to the Acquisition and Supporter Care teams.

Key Responsibilities

• Establish relationships with and onboard new direct dialogue recruitment agencies
• Manage supporter acquisition campaigns, sustaining relationships through challenges
• Report on and optimize campaigns with a view to customer experience and lifetime value
• Be a valued source of knowledge, advice, coaching and support for the Acquisition and Supporter Care teams
• Take an active role in, and further develop, our programme of agency visits and mystery shopping

This role drives forward the direct dialogue supporter recruitment programme to recruit 100,000 new supporters annually, providing the funds needed to reach every deaf child and ensure they have the same opportunities as everyone else.

Required skills and experience:

• Extensive experience of working with direct dialogue recruitment
• Genuine enthusiasm for Face to Face fundraising and its role in the fundraising mix
• Able to build and sustain great relationships in the face of challenges
• Coaching and mentoring skills to help develop others in the team
• Strong digital skills and a sound understanding of agile values & principles
• A criminal record check / DBS disclosure (if offered the position)

Benefits include:

• Home-based working with flexible hours
• 25 days holiday plus an additional 3 days at Christmas and bank holidays
• Pension with 5.5% employer contribution
• Healthcare Cash plan
• Annual performance-based salary increase
• Employee Assistance & Wellbeing Programmes