Strategic Customer Success Manager

Core responsibilities:

• Guide utilities through an outcome-driven value realization journey post-implementation
• Create shared success plans and manage change across people, process, and communications
• Build multithreaded relationships across accounts and ensure Klir becomes a trusted, adopted platform
• Lead renewal conversations, identify expansion opportunities, and proactively manage account risk

You'll be helping to transform how water utilities operate and support the sustainability of a vital global resource.

Required qualifications:

• 3–5 years in SaaS Strategic Customer Success, Enterprise CSM, Professional Services, or Implementation (mid-market or enterprise)
• Strategic thinker with strong execution capabilities and experience in change management
• Excellent at building multithreaded relationships and skilled in guiding post-implementation customer journeys
• Great communicator who is empathetic, customer-centered, mission-driven, and resourceful

Salary: CAD $90,000-$125,000 annually (including annual bonus)

Benefits: Canadian benefits package, unlimited vacation, MacBook Pro

Travel: 10–20% annually to customer sites in the United States

Culture: High-performance, high-heart culture with values of honesty, audacity, and unity

Growth: Leaders dedicated to coaching, transparency, and professional development

Klir works with water utilities to transform their operations and support the sustainability of this vital global resource.