Strategic Account Manager (Europe)

Core responsibilities:

• Own and grow a portfolio of strategic utility accounts across Europe, serving as a primary point-of-contact and trusted advisor to client stakeholders from delivery teams to executive sponsors
• Lead end-to-end account strategy to ensure partners achieve consistent, measurable value from Amber from onboarding to renewal, while driving revenue growth for Amber
• Build and maintain multi-threaded relationships across executive, technical, operational, and procurement teams
• Monitor account health, proactively mitigate risk, and manage escalations to ensure retention and satisfaction

This role sits at the heart of Amber's mission to accelerate the transition to 100% renewables. Your work will have a direct impact on reshaping the energy industry and empowering customers to take control of their energy usage.

Required qualifications:

• 7+ years of experience in B2B SaaS account management, customer success, or enterprise sales
• Background in either energy retail, SaaS, energy tech (e.g. EVs, emobility, residential batteries, solar PV) or similar industries with strong grasp on relevant trends and implications
• Proven track record managing and growing large, complex enterprise accounts ($ hundreds of thousand + ARR)
• Experience leading complex renewals, expansions, and contract negotiations with procurement and legal teams

Benefits and perks:

• Flexible working hours & remote working
• Shares in Amber Electric
• Employment and leave entitlements as per your local country
• An external Employee Assistance Plan for mental health support
• Annual Learning & Development budget to support your personal growth
• Annual company conference in Melbourne, Australia; flights & accommodation paid for

Amber is an energy technology company and utility providing energy directly to households and small businesses, with a mission to accelerate the renewable energy transition by automating home batteries, EVs, and other smart energy devices.