Staff Site Reliability Engineer

Responsibilities

• Developing, Refining, and Automating Monitoring Systems: Design, manage and enhance monitoring, alerting and observability systems - such as Datadog, Prometheus and Grafana - ensuring they deliver meaningful insights and effective alerting. You'll also automate repetitive monitoring tasks to improve efficiency.
• Managing SLOs/SLIs and Improving Incident Response: Define and track SLOs and SLIs for key services, contributing to better reliability insights. You'll also help refine incident response processes, support on-call operations, and improve tooling and communication during incidents.
• Incident Management and Post-Mortem Analysis: Play a key role in resolving complex production incidents, leading or supporting technical response efforts. Following incidents, you'll conduct blameless post-mortems to uncover root causes and drive lasting improvements.
• Cost Optimisation Implementation: Assess infrastructure usage and apply approved strategies to optimise cloud costs - balancing resource efficiency with performance and reliability.

This role contributes to reducing CO2 usage through smart and efficient usage of cloud services, which is at the heart of OVO's Plan Zero mission to solve the climate crisis.

• Have a Software Engineering Background: You have professional experience in programming languages such as Python, Typescript, Go, or Java, and you apply software best practices (CI/CD, unit testing, code reviews) to infrastructure.
• Experienced with the Cloud: You have hands-on experience navigating the complexities of public cloud ecosystems (AWS, GCP, or Azure) and understand the nuances of cloud-native networking and storage.
• Infrastructure as Code (IaC) Expert: You have advanced experience with Terraform, Pulumi, or Crossplane to manage at-scale infrastructure.
• Data-Driven Mindset: You use metrics and logs to drive engineering decisions. You understand the foundations of SLOs and error budgets.

Salary: £64,070 - £84,569 with eligibility for 15% on-target bonus. Additional 9% Flex Pay (4% auto-enrolled into pension, 5% flexible benefits). Benefits include: 34 days holiday, healthcare cash plan/private medical insurance, critical illness cover, life assurance, gym membership, travel insurance, workplace ISA, dental insurance, extra holiday buying, discount dining, home & tech loans, charity donations, OVO Energy plan discounts, solar/smart thermostat/EV charger discounts, ultra-low emission car leasing, cycle to work scheme, public transport season ticket loans.

OVO Energy is on a mission to solve one of humanity's biggest challenges, the climate crisis, through their Plan Zero initiative focused on reducing CO2 usage and promoting sustainable energy solutions.