Staff Product Manager, Consumer Card

The Staff Product Manager for GoodLeap, Consumer card will be responsible for the success, growth, and scaled rollout of a card program that touches nearly every team within the company. The role will scale a newly launched product, coordinating across multiple product teams to get things done, and will bring a genuine customer obsession that keeps the homeowner at the center of every roadmap decision.

Essential Job Duties & Responsibilities:

• Post-Launch Success & Scaled Rollout - Take ownership of GoodLeap’s card product at launch and drive its success in market — ensuring the product is performing, customers are activating, and issues are identified and resolved quickly. Lead the phased rollout strategy for the card product, expanding access to more customers over time in a deliberate and operationally sound way. Define what success looks like for the product at each stage of growth; establish the KPIs, health metrics, and customer experience benchmarks that guide decision-making as the product scales. Identify and address early friction points in the customer experience — from application through activation and ongoing card use — coordinating across teams to resolve them rapidly.
• Roadmap Definition & Prioritization - Own and maintain the post-launch product roadmap for GoodLeap’s card product, balancing near-term operational needs with longer-term product vision and growth opportunities. Translate business goals, customer insights, and performance data into a clearly prioritized backlog that aligns stakeholders and enables engineering teams to execute with clarity. Make and communicate well-reasoned trade-off decisions about scope, sequencing, and investment; adapt the roadmap as the product and market evolve. Partner with product and engineering leadership to align on resource planning and delivery capacity across the teams that support the card product.
• Cross-Team Collaboration, Delivery & Vendor Management - Collaborate closely with product teams across GoodLeap — including Payments, B2B, Homeowner, Servicing, and Platform teams to align on shared systems, APIs, and product surfaces needed to deliver on the card product roadmap and support scaled rollout. Serve as the primary product owner bridging strategy and execution, clearly documenting requirements, aligning on acceptance criteria, and working hand-in-hand with engineering through delivery of each roadmap increment. Drive alignment across stakeholders by facilitating regular product reviews and roadmap check-ins; communicate progress, decisions, and trade-offs clearly to leadership and partner teams. Partner with Operations to ensure that there are the right operational processes in place to support the product needs as it scales. Partner with Marketing on the rollout of access to the card program to increasing groups of customers, defining the success metrics necessary to move through each stage. Manage relationships with the card product’s external vendor ecosystem — spanning multiple third-party partners across areas such as card issuing, underwriting, fraud, and servicing — ensuring vendors are performing to expectations and that their roadmaps align with product needs. Evaluate vendor
  capabilities and contracts as part of roadmap planning; identify gaps or dependencies in the vendor landscape and work with internal stakeholders to address them proactively.
• Metrics, Customer Feedback & Product Iteration - Define and monitor key performance indicators for the card product in partnership with Data Analytics, including activation rates, utilization, repayment health, and customer satisfaction; use
  these metrics to inform roadmap decisions and flag issues early. Engage directly with customers and partners in partnership with BD and customer-facing teams to gather qualitative feedback; synthesize findings into actionable product insights. Establish a continuous learning loop between customer feedback, product performance data, and roadmap iteration — ensuring the card product improves rapidly after launch. Keep informed on industry trends, competitive offerings, and regulatory developments in the consumer card space to identify opportunities and risks for the product.

Required Skills, Knowledge & Abilities:

• 7+ years of product management experience, including senior or staff-level ownership with a proven track record of successfully scaling credit card programs
• Demonstrated experience owning a product in its early growth and scaled rollout phases —driving adoption, improving the customer experience based on live data, and expanding availability to new customer segments.
• Familiarity with credit card product mechanics — including underwriting, credit structures, and card network relationships — is required; experience in consumer lending or home finance is a plus.
• Experience with fraud and risk prevention and management is preferred
• Proven ability to collaborate across multiple product and engineering teams without direct reporting authority; skilled at building alignment and keeping delivery on track in complex, matrixed organizations.
• Strong product roadmap and prioritization skills; able to balance near-term product health and operational needs with longer-term growth opportunities and communicate trade-offs clearly to stakeholders.
• Data-driven approach to product decisions; experience defining and monitoring KPIs, interpreting product analytics, and translating data into roadmap actions.
• Entrepreneurial mindset with a high tolerance for ambiguity; energized by the challenge of making a newly launched product work at scale and motivated by measurable customer and business outcomes.
• Experience managing third-party vendor relationships in a fintech or financial services context; comfortable holding vendors accountable to SLAs, evaluating performance, and coordinating vendor roadmaps alongside internal product planning.
• Experience navigating regulatory requirements in consumer lending or card products (e.g., TILA, ECOA, UDAAP, card network compliance) is a plus.

The Staff Product Manager for GoodLeap, Consumer card will be responsible for the success, growth, and scaled rollout of a card program that touches nearly every team within the company. The role will scale a newly launched product, coordinating across multiple product teams to get things done, and will bring a genuine customer obsession that keeps the homeowner at the center of every roadmap decision.

Essential Job Duties & Responsibilities:

• Post-Launch Success & Scaled Rollout - Take ownership of GoodLeap’s card product at launch and drive its success in market — ensuring the product is performing, customers are activating, and issues are identified and resolved quickly. Lead the phased rollout strategy for the card product, expanding access to more customers over time in a deliberate and operationally sound way. Define what success looks like for the product at each stage of growth; establish the KPIs, health metrics, and customer experience benchmarks that guide decision-making as the product scales. Identify and address early friction points in the customer experience — from application through activation and ongoing card use — coordinating across teams to resolve them rapidly.
• Roadmap Definition & Prioritization - Own and maintain the post-launch product roadmap for GoodLeap’s card product, balancing near-term operational needs with longer-term product vision and growth opportunities. Translate business goals, customer insights, and performance data into a clearly prioritized backlog that aligns stakeholders and enables engineering teams to execute with clarity. Make and communicate well-reasoned trade-off decisions about scope, sequencing, and investment; adapt the roadmap as the product and market evolve. Partner with product and engineering leadership to align on resource planning and delivery capacity across the teams that support the card product.
• Cross-Team Collaboration, Delivery & Vendor Management - Collaborate closely with product teams across GoodLeap — including Payments, B2B, Homeowner, Servicing, and Platform teams to align on shared systems, APIs, and product surfaces needed to deliver on the card product roadmap and support scaled rollout. Serve as the primary product owner bridging strategy and execution, clearly documenting requirements, aligning on acceptance criteria, and working hand-in-hand with engineering through delivery of each roadmap increment. Drive alignment across stakeholders by facilitating regular product reviews and roadmap check-ins; communicate progress, decisions, and trade-offs clearly to leadership and partner teams. Partner with Operations to ensure that there are the right operational processes in place to support the product needs as it scales. Partner with Marketing on the rollout of access to the card program to increasing groups of customers, defining the success metrics necessary to move through each stage. Manage relationships with the card product’s external vendor ecosystem — spanning multiple third-party partners across areas such as card issuing, underwriting, fraud, and servicing — ensuring vendors are performing to expectations and that their roadmaps align with product needs. Evaluate vendor
  capabilities and contracts as part of roadmap planning; identify gaps or dependencies in the vendor landscape and work with internal stakeholders to address them proactively.
• Metrics, Customer Feedback & Product Iteration - Define and monitor key performance indicators for the card product in partnership with Data Analytics, including activation rates, utilization, repayment health, and customer satisfaction; use
  these metrics to inform roadmap decisions and flag issues early. Engage directly with customers and partners in partnership with BD and customer-facing teams to gather qualitative feedback; synthesize findings into actionable product insights. Establish a continuous learning loop between customer feedback, product performance data, and roadmap iteration — ensuring the card product improves rapidly after launch. Keep informed on industry trends, competitive offerings, and regulatory developments in the consumer card space to identify opportunities and risks for the product.

Required Skills, Knowledge & Abilities:

• 7+ years of product management experience, including senior or staff-level ownership with a proven track record of successfully scaling credit card programs
• Demonstrated experience owning a product in its early growth and scaled rollout phases —driving adoption, improving the customer experience based on live data, and expanding availability to new customer segments.
• Familiarity with credit card product mechanics — including underwriting, credit structures, and card network relationships — is required; experience in consumer lending or home finance is a plus.
• Experience with fraud and risk prevention and management is preferred
• Proven ability to collaborate across multiple product and engineering teams without direct reporting authority; skilled at building alignment and keeping delivery on track in complex, matrixed organizations.
• Strong product roadmap and prioritization skills; able to balance near-term product health and operational needs with longer-term growth opportunities and communicate trade-offs clearly to stakeholders.
• Data-driven approach to product decisions; experience defining and monitoring KPIs, interpreting product analytics, and translating data into roadmap actions.
• Entrepreneurial mindset with a high tolerance for ambiguity; energized by the challenge of making a newly launched product work at scale and motivated by measurable customer and business outcomes.
• Experience managing third-party vendor relationships in a fintech or financial services context; comfortable holding vendors accountable to SLAs, evaluating performance, and coordinating vendor roadmaps alongside internal product planning.
• Experience navigating regulatory requirements in consumer lending or card products (e.g., TILA, ECOA, UDAAP, card network compliance) is a plus.

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