Staff AI Engineer

• Lead the development of cutting-edge AI solutions across Voice AI, Computer Vision, and Conversational AI domains.
• Architect and build production-grade AI systems that enhance our monitoring and analytics platform, improve customer support experiences, and enable intelligent automation across our EV charging infrastructure.
• Work closely with cross-functional teams to design, build, and deploy AI-powered solutions that directly improve the experience for millions of EV drivers and operators worldwide.

This role creates positive change by developing AI solutions that enhance EV charging infrastructure, improve customer support experiences, and enable intelligent automation, directly improving the experience for millions of EV drivers and operators worldwide and contributing to the transition to electric mobility.

• 8+ years of software engineering experience with 4+ years focused on AI/ML systems in production
• Tech/B.E. or M.S. in Computer Science, Machine Learning, or related field from a top-tier institution
• Deep expertise in Python, FastAPI, Django, and modern backend frameworks for AI service development
• Hands-on experience with LLM engineering: LangChain, LangGraph, Amazon Bedrock/OpenAI APIs, prompt engineering, and RAG architectures
• Strong experience with Elasticsearch including vector search, hybrid search (BM25 + dense embeddings), and semantic retrieval
• Proficiency with vector databases (Qdrant, ChromaDB, Pinecone) and embedding-based retrieval systems
• Experience building production LLM systems with focus on low-latency inference, caching strategies, and observability
• Strong foundation in distributed systems design, microservices architecture, and event-driven patterns (Kafka, RabbitMQ)
• Experience with cloud platforms (AWS/GCP), containerization (Docker, Kubernetes), and CI/CD pipelines
• Strong knowledge of PostgreSQL (query optimization, schema design), Redis, MongoDB, and message queues
• Track record of optimizing system performance with measurable improvements (latency reduction, cost optimization)
• Experience with Voice AI systems, telephony integrations (Genesys, SIP), and speech processing pipelines
• Background in computer vision, image processing, or visual transformer architectures
• Data engineering experience with Airflow, DBT, and analytics platforms (ClickHouse, Trino, Iceberg)
• Experience working with massive datasets (50TB+) and building scalable data pipelines
• Hands-on experience with model fine-tuning techniques (LoRA/QLoRA) for domain-specific applications
• Familiarity with RLHF-style preference tuning and model alignment techniques
• Experience with observability and monitoring stacks including metrics, logging, and tracing
• Certifications in Generative AI, Agentic AI, or related specialization.

No specific benefits, compensation, or perks mentioned in the job description.

ChargePoint is at the center of the electric vehicle revolution, powering one of the world's leading EV charging networks and providing comprehensive hardware, software, and mobile solutions for every charging need across North America and Europe. The company focuses on making the transition to electric easy for businesses, fleets, and drivers.