Sr. Manager, Sales Experience

Core responsibilities:

• Own the end-to-end sales experience strategy, defining how customers engage from lead generation through vehicle delivery across all sales channels
• Design and evolve the customer journey by identifying friction points and implementing scalable improvements that drive conversion, speed, and customer satisfaction
• Define lifecycle communication and contact strategies, including timing, messaging, and channels, to support consistent and effective customer engagement
• Lead AI-driven initiatives to personalize customer interactions, improve targeting, and identify predictive growth opportunities

This role creates positive change by shaping exceptional customer experiences for luxury electric vehicles, contributing to the transition to sustainable transportation and elevating the human experience through intuitive, liberating mobility solutions.

Required qualifications:

• Bachelor's degree in Business, Marketing, or related field (MBA preferred)
• 8+ years of experience in sales strategy, customer experience, or related functions within a Direct-to-Consumer (DTC) or retail environment
• Proven ability to design and implement scalable sales strategies and programs
• Strong experience with CRM systems (Salesforce preferred) and sales enablement technologies
• Advanced proficiency in Microsoft Office, PowerPoint, and data visualization tools (Tableau preferred)

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.

Lucid Motors introduces captivating luxury electric vehicles that elevate the human experience and transcend perceived limitations of space, performance, and intelligence, leading in the new era of luxury electric by returning to fundamentals of great design in service of both individuals and the environment.