Application Guide

How to Apply for Sr. Director of Subscription Services and Market Operations

at Perch Energy

🏢 About Perch Energy

Perch Energy is dedicated to making clean energy accessible, affordable, and equitable, with a strong focus on low-to-moderate income (LMI) communities. As a leader in community solar, they're at the forefront of democratizing renewable energy, offering a mission-driven culture and remote-first flexibility.

About This Role

This role leads subscription management and market operations for community solar portfolios across multiple states, ensuring compliance, optimizing bank management, and leveraging AI for process improvements. You'll directly impact subscriber allocation for LMI criteria and drive operational excellence in a rapidly growing sector.

💡 A Day in the Life

You'll start with a stand-up with your team of managers to review KPIs on fill rate and bank performance, then dive into a cross-functional meeting with utility partners on compliance issues. Afternoon might involve analyzing market data for sizing optimization and brainstorming AI-driven process improvements with your analysts.

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Interview Prep

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🎯 Who Perch Energy Is Looking For

  • Has 4+ years of community solar experience, specifically in subscription management, enrollment, billing, or underwriting, with deep knowledge of cost- and usage-based sizing and bank optimization.
  • Demonstrates strong leadership experience managing teams of managers and analysts, with a track record of driving process improvements and KPI achievement (fill rate, bank management, compliance).
  • Possesses advanced Excel and PowerPoint skills, plus Salesforce proficiency; experience with AI tools for operational streamlining is a plus.
  • Has hands-on experience in key markets (Oregon, Virginia, Illinois, Massachusetts, New York, New Mexico) and understands utility partnerships and project compliance nuances.

📝 Tips for Applying to Perch Energy

1

Highlight specific examples of optimizing bank management and sizing in community solar, with quantifiable results (e.g., improved fill rate by X%).

2

Tailor your resume to emphasize leadership of cross-functional teams and experience with LMI subscriber allocation.

3

Showcase any experience with AI or automation tools you've implemented to streamline operations.

4

Mention familiarity with utility programs in the listed key markets; if you lack direct experience, demonstrate rapid learning ability.

5

Include a brief cover letter that connects your personal values to Perch's mission of clean energy equity.

✉️ What to Emphasize in Your Cover Letter

["Your passion for making clean energy accessible to LMI communities and how it aligns with Perch's mission.", 'Specific achievements in subscription management and market operations, especially in community solar.', "Your leadership style and how you've driven process improvements and cross-functional collaboration.", 'Your technical skills (Excel, Salesforce, AI) and ability to manage complex compliance and bank management.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read Perch Energy's blog and news articles to understand their recent projects and community impact.
  • → Study their website's LMI focus and any public reports on subscriber demographics.
  • → Familiarize yourself with the community solar policies in the key markets listed (Oregon, Virginia, etc.).
  • → Look up Perch's competitors (e.g., Arcadia, Nexamp) to understand their market positioning.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you approach optimizing bank management across multiple states with different utility programs?
2 Describe a time you improved subscription fill rate or compliance; what metrics did you use?
3 How do you ensure LMI criteria are met while maintaining creditworthiness for large offtake subscribers?
4 What experience do you have with AI or automation in operations? Provide a specific example.
5 How would you lead a team through a major process change or technology implementation?
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⚠️ Common Mistakes to Avoid

  • Don't submit a generic resume without tailoring it to community solar and subscription management.
  • Avoid vague statements about leadership; provide concrete examples of team management and results.
  • Don't ignore the LMI component; failing to address equity could show misalignment with company values.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Perch Energy!

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