Sr. Associate, Member Experience & Retention

• Lead all member retention initiatives, guiding members through benefits and engagement pathways to maximize value.
• Facilitate retention campaigns, renewal outreach, and proactive check-ins to strengthen connections with existing members.
• Maintain accurate membership data in iMIS, track key retention metrics, and provide actionable insights to support decision-making.
• Serve as staff liaison to the Membership Engagement Advisory Committee (MEAC) and collaborate across departments to align retention and recruitment strategies.

By focusing on member retention, this role directly contributes to IEDC’s long-term growth and sustainability, ensuring members continue to find value and remain connected to the organization’s mission of advancing economic development.

• Bachelor’s degree or equivalent work experience in membership management, customer relations, or related field.
• 3–5 years of experience in membership, association management, or client services with demonstrated success in retention or engagement strategies.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Proficiency with membership databases (experience with iMIS preferred) and excellent communication and interpersonal skills.

Salary range: $66,200 - $83,200. Remote work within the U.S. (hybrid option in Washington, DC). Occasional travel (10-20%). IEDC is an Equal Opportunity Employer.

The International Economic Development Council (IEDC) is a non-profit, nonpartisan membership organization dedicated to supporting economic development professionals, with over 4,500 members worldwide and nearly 100 years of impact.