Solutions Engineer

Sales at SwiftlyThe Swiftly Sales team works with transit agencies, municipal operators, and other local government entities to determine how Swiftly can best solve their unique challenges. The team cares deeply about the problem we’re solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition. Our consultative approach to proving the value of Swiftly is structured around constant listening and deep industry knowledge. We are a nimble, close-knit team that thrives on collaboration and creativity to work within constraints. Lastly, while we love to win, we believe that the best wins, at a broad level, come from supporting our colleagues and matching the right Swiftly solutions with the right customers for the best long-term outcomes.The Solutions Engineer Team at Swiftly works with Account Executives and Account Managers to ensure prospective customers can demonstrate immense value and impact from Swiftly's tools. We are responsible for being the transit domain and product experts on the Swiftly side, but also the voice of the prospective customer. For large and mid-sized transit agencies, we work with agency staff to acquire the depth and breadth of knowledge at the agency to develop a qualitative and quantitative understanding of how Swiftly will be a worthwhile investment.We enjoy collaborating with agency staff from all departments, including planning, scheduling, operations, customer service, safety, and executive teams. Whether it’s a one-on-one conversation or a presentation for 50 staff, Solutions Engineers help ensure that our prospective customers become our future customers.The RoleSwiftly now has contracts with over 200 transit agencies, and an increasing number of these agencies are mid-sized and large. Our goal is to grow that number, and Solutions Engineers play a critical role by balancing agency knowledge with a strong desire to help our prospective customers. We are looking for junior to mid-level Solutions Engineers.
*We use AI tools for scheduling and summarization in our hiring process. We do not use AI tools to make decisions about who moves forward or to assess the strength of candidates. Every application is reviewed and all hiring decisions are made by Swiftly team members. This is an active, open role that we are currently hiring for at Swiftly.

This role helps cities move more efficiently by improving transit service reliability, increasing ridership, and making transit operations more efficient through better data and technology.

• 3+ years of experience working at or with a transit agency
• Understanding of transit passenger information, planning, operations, and data standards
• Strong analytical skills with a love for data and problem-solving
• Excellent communication skills and ability to manage communications with multiple departments at multiple transit agencies simultaneously

• Competitive salary: $115,000-$150,000 USD OTE (US) or $137,000-$167,000 CAD OTE (Canada)
• Equity compensation for every employee
• Medical, Dental and Vision insurance
• Retirement with Employer Match
• Flexible Spending Account (FSA)
• Home office setup reimbursement
• Monthly cell/internet reimbursement
• Monthly "Be Well" stipend
• Flexible PTO with recommended minimum
• Flexible work environment
• 16 paid holidays
• 8 fully paid weeks of leave for child birth/adoption

Swiftly is on a mission to help cities move more efficiently. They are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance.