Application Guide

How to Apply for Solutions Consultant & Customer Success Manager

at Amperon

🏢 About Amperon

Amperon is an innovative AI-driven energy data company focused on modernizing the grid and accelerating decarbonization. As a remote-first organization with a mission to combat climate change, it offers a unique opportunity to work at the intersection of cutting-edge technology and sustainable energy solutions.

About This Role

This role combines technical sales expertise with customer success management, acting as the primary technical and relationship anchor for Amperon's European operations. You will own the full commercial relationship from discovery calls to multi-year retention, partnering with existing Account Executives and live customers to drive growth and satisfaction.

💡 A Day in the Life

Your day might start with a virtual call with a European utility customer to review their forecast performance and address any issues. Later, you'll collaborate with an Account Executive to prepare a technical demo for a prospective client, followed by internal syncs with product and engineering teams to relay customer feedback. You'll end the day analyzing usage data to identify upsell opportunities and drafting a renewal strategy for a key account.

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🎯 Who Amperon Is Looking For

  • Proven experience in a hybrid Solutions Consultant/Customer Success Manager role within B2B SaaS, preferably in energy, AI, or data analytics.
  • Deep understanding of energy markets, utilities, and grid operations, with the ability to translate technical AI/ML concepts into business value for power and utility companies.
  • Strong technical acumen to lead discovery calls, product demos, and technical sales processes, coupled with exceptional relationship management skills for long-term customer retention.
  • Self-starter comfortable with remote work, capable of building processes from scratch in a fast-growing startup, and fluent in English (European language a plus).

📝 Tips for Applying to Amperon

1

Tailor your resume to highlight specific achievements in both technical sales and customer success, especially in the energy or AI sector.

2

In your cover letter, explicitly reference Amperon's mission of grid modernization and decarbonization, and connect your experience to their European expansion.

3

Quantify your impact: e.g., 'Increased customer retention by X% through proactive account management' or 'Closed Y deals as a solutions consultant.'

4

Showcase any experience with AI/ML products or energy data platforms; mention specific tools or methodologies you've used.

5

Since the role is remote and requires building from scratch, emphasize your ability to work independently and create scalable processes.

✉️ What to Emphasize in Your Cover Letter

["Your passion for the energy transition and how your technical and customer-facing skills can drive Amperon's European growth.", 'Specific examples of owning end-to-end customer relationships, from technical demos to renewal negotiations.', 'Your ability to partner with Account Executives and collaborate across time zones in a remote-first environment.', "Understanding of Amperon's product (AI/ML forecasting for utilities) and how you can articulate its value to both technical and non-technical stakeholders."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Understand Amperon's product suite: their AI/ML forecasting models, data management infrastructure, and how they differentiate from competitors like GE, Siemens, or startups.
  • → Research the European energy market: key players, regulatory environment (e.g., EU's Clean Energy Package), and current challenges in grid reliability and decarbonization.
  • → Read Amperon's blog or case studies to see how they've helped US utilities; think about how to adapt that value proposition for European customers.
  • → Check their leadership team on LinkedIn and recent news to understand company culture and growth trajectory.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you managed a complex technical sales cycle and successfully closed a deal with a utility or energy company.
2 How would you approach onboarding a new European customer who is already live? Walk us through your process.
3 Explain how you would handle a customer who is unhappy with forecast accuracy or model performance.
4 How do you prioritize between supporting existing customers and pursuing new sales opportunities?
5 Given Amperon's AI/ML focus, how would you explain the technology to a non-technical utility executive?
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⚠️ Common Mistakes to Avoid

  • Being too generic: avoid applying with a one-size-fits-all resume that doesn't highlight energy or AI experience.
  • Underestimating the customer success component: this role is not just sales; emphasize retention, relationship building, and post-sale support.
  • Failing to show European market awareness: even if you don't have direct experience, demonstrate knowledge of the region's energy landscape.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Amperon!

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