Site Reliability Engineer

About the Role

As the Site Reliability Engineer, your job breakdown will be:

Responsibilities

• 50% Support:
• Triage and respond to tickets, adhering to SLAs from 9:00am - 5:00pm in the Eastern Time Zone.
• Participation in the rotation of pager duty as we establish 24/5 escalation support for the facilities.
• Provide support for CoreTech devices including commissioning support, software upgrades, tooling maintenance, and troubleshooting.
• Troubleshoot operating system, on-prem hardware, networking, container, and application issues to the point of mitigation, resolution, or hand-off.
• Maintain and extend documentation for the engineering support process.
• Help define improvements to the Jira ticketing system for ease of use and analytics tracking.
• 50% Development:
• Development tasks will be focused on increasing observability of software issues and creating mitigation tools to leverage when the software issues present.
• Monitoring stack: Prometheus/OpenMetrics exporters, Prometheus aggregator (PromQL), Grafana dashboards
• Alerting stack: Grafana alerting with Slack integrations
• Mitigation stack: Ansible/Jenkins

This role keeps AMP's technology running smoothly in recycling facilities, enabling AI-powered sortation that maximizes resource recovery and reduces waste, contributing to a world without waste.

• Strong technical communication skills for collaborating with the rest of the software team through ticket escalations
• Strong interpersonal skills for communicating with individuals in industrial environments experiencing downtime issues
• Experience troubleshooting Linux systems
• Desire to learn and gain experience writing code, including professional software engineering practices like coding standards, code reviews, source control management, build processes, testing, and operations
• Proficiency managing task level scoping for yourself under a sprint based or kanban methodology
• Passion for green technology and emissions reduction
• Preferred: Real world experience with deployed hardware, experience with Docker or similar technologies, experience troubleshooting to minimize mean time to recovery, comfort with reactive multitasking and rapid reprioritization

Salary: $100,000 - $120,000 per year

Equity Grant: Stock option grant commensurate with position and qualifications

• Medical - Company covers 77% to 100% of Cigna premium
• Dental, Vision, Short-Term and Long-Term Disability
• Life Insurance: Company covers Basic Life/AD&D 1x Salary
• Benefits start immediately
• HSA Eligible Health Plans with Company Monthly Contributions
• 401(k) retirement plan (non-matching)
• FTO - Flexible Time Off
• 6 Accrued Sick Days
• Eight (8) paid holidays

AMP Robotics applies AI-powered sortation at scale to modernize the world's recycling infrastructure and maximize the value in waste, giving waste and recycling leaders the power to harness AI to reduce labor costs, increase resource recovery, and deliver more reliable operations.