Application Guide
How to Apply for Site & Program Operations Specialist
at EVgo
🏢 About EVgo
EVgo is the nation's largest public fast charging network for electric vehicles, uniquely positioned at the forefront of the EV revolution with over 850 fast charging locations. The company stands out for its mission-driven focus on making EV charging convenient, reliable, and accessible to everyone, offering the opportunity to work on infrastructure critical to America's clean energy transition.
About This Role
As a Site & Program Operations Specialist at EVgo, you'll be responsible for executing testing, troubleshooting, and operationalizing new EVSE equipment while leading improvement projects to maintain and enhance the charging network. This role directly impacts EVgo's network reliability and customer experience by identifying and resolving technical issues across their nationwide infrastructure.
💡 A Day in the Life
A typical day involves reviewing network performance dashboards to identify equipment issues, coordinating with field technicians for remote troubleshooting, leading virtual meetings with cross-functional teams on equipment improvement projects, and documenting commissioning procedures for new charging sites. You'll balance immediate problem-solving with longer-term network enhancement initiatives.
🚀 Application Tools
🎯 Who EVgo Is Looking For
- Has 5+ years of hands-on experience with network infrastructure deployment and management, specifically with hardware/software solutions in field operations
- Demonstrates strong project management skills with experience leading equipment improvement projects and managing multiple priorities simultaneously
- Possesses technical troubleshooting expertise with EVSE equipment, including reviewing error codes and manufacturer data to resolve network issues
- Excels at cross-functional collaboration, working effectively with both internal teams and external partners to commission new charging sites
📝 Tips for Applying to EVgo
Highlight specific experience with EVSE (Electric Vehicle Supply Equipment) or similar charging/energy infrastructure in your resume
Quantify your project management achievements (e.g., 'managed 15+ simultaneous equipment deployment projects' or 'reduced network downtime by X%')
Demonstrate your understanding of EVgo's network by mentioning specific challenges in public EV charging you're prepared to address
Include examples of troubleshooting complex hardware/software issues in remote or distributed environments
Show how you've collaborated with both technical teams and business stakeholders to deploy solutions that meet operational requirements
✉️ What to Emphasize in Your Cover Letter
['Your direct experience with EVSE equipment testing, commissioning, and troubleshooting', 'Specific examples of managing equipment improvement projects that enhanced network reliability', "How you've successfully collaborated across teams to deploy hardware/software solutions", "Your understanding of EVgo's mission and how your skills contribute to expanding reliable EV charging access"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → EVgo's current network size, growth plans, and recent partnerships (check their investor relations page)
- → Specific EVSE equipment manufacturers EVgo works with (like ABB, BTC Power, or Signet)
- → Common technical challenges in public EV charging networks (downtime, payment systems, connectivity)
- → EVgo's role in federal NEVI program and state-level EV infrastructure initiatives
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with generic operations experience without specific EVSE or charging infrastructure knowledge
- Failing to demonstrate remote collaboration skills despite this being a remote position
- Not showing understanding of both technical troubleshooting AND project management aspects of the role
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!