Servicing Investor Relations Manager

Core responsibilities:

• Oversee day-to-day Investor Relations operations, including investor reporting, inbound requests, servicing transfers, and ad hoc inquiries, ensuring all deliverables are completed accurately and within established SLAs.
• Lead and develop the IR team by setting expectations, monitoring performance, balancing workloads, and ensuring accountability to deadlines, quality standards, and investor requirements.
• Own tracking and execution of all IR deliverables, including maintaining centralized trackers, managing reporting calendars, and ensuring all commitments across internal teams and third-party servicers are completed on time.
• Serve as the primary point of coordination for investor requests and communications, partnering with Servicing, Capital Markets, Legal, and other internal teams to gather information, resolve issues, and deliver timely, accurate responses.

This role supports GoodLeap's mission of making sustainable home solutions more affordable and accessible through efficient investor relations management, which helps facilitate financing for sustainable technologies that reduce environmental impact.

Required skills and qualifications:

• 4-6 years of experience
• Bachelor's in Business preferred
• Strong understanding of loan servicing operations and investor reporting requirements
• Experience managing deadlines, SLAs, and high-volume operational workflows
• Ability to coordinate across multiple teams and stakeholders to drive timely execution
• Strong attention to detail and organizational skills
• Analytical mindset with the ability to identify process gaps and drive improvements
• Excellent written and verbal communication skills

Compensation: $100,000 - $115,000 annually. The organization emphasizes a collaborative work culture and values rewarding careers.

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions like solar panels, batteries, and energy-efficient home improvements. The company also supports the nonprofit GivePower, which builds water and clean electricity systems in developing regions.