Application Guide

How to Apply for Service Support Specialist (m/w/d) - Remote

at CYCLE

🏢 About CYCLE

CYCLE is accelerating sustainable last-mile deliveries across Europe with comprehensive e-bike solutions, directly addressing urban logistics challenges. Working here means contributing to tangible environmental impact while being part of a forward-thinking mobility company that's reshaping how goods move through cities.

About This Role

As a Service Support Specialist at CYCLE, you'll be the critical link between customers experiencing e-bike issues and the mechanics/operations teams resolving them. Your work directly impacts customer satisfaction and operational efficiency by managing the entire ticket lifecycle from validation to resolution in Odoo Helpdesk.

💡 A Day in the Life

Your day typically starts by reviewing and prioritizing overnight service orders and battery tickets from across Europe, then coordinating with mechanics on urgent cases while providing proactive updates to customers. You'll spend significant time in Odoo Helpdesk documenting communications, tracking resolutions, and ensuring structured records while balancing new incoming requests with ongoing cases.

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🎯 Who CYCLE Is Looking For

  • Trilingual professional fluent in German, English, and Dutch who can handle customer communications across CYCLE's European markets
  • Someone with proven experience in helpdesk/ticketing systems (especially Odoo) who can maintain structured records while managing multiple urgent cases
  • Detail-oriented problem-solver who thrives in fast-paced environments and enjoys coordinating cross-functionally between customers and operational teams
  • Customer-focused communicator who proactively manages expectations throughout service resolution processes

📝 Tips for Applying to CYCLE

1

Explicitly list your proficiency levels in German, English, and Dutch (e.g., 'native German, fluent English, conversational Dutch') rather than just checking language boxes

2

Quantify your helpdesk experience - mention specific metrics like ticket volumes handled, resolution times, or customer satisfaction scores from previous roles

3

Demonstrate your understanding of CYCLE's mission by connecting your experience to sustainable logistics or last-mile delivery challenges

4

Include Odoo experience prominently if you have it, or mention similar ticketing systems you've mastered with transferable skills

5

Showcase remote work discipline by highlighting how you've successfully managed customer communications and cross-functional coordination in distributed teams

✉️ What to Emphasize in Your Cover Letter

["Your specific experience with helpdesk/ticketing systems and how you've maintained structured records in fast-paced environments", 'Examples of managing customer expectations proactively throughout service resolution processes', "How your language skills (German/English/Dutch) enable effective communication across CYCLE's European customer base", "Why sustainable logistics and e-bike solutions specifically appeal to you, showing genuine interest in CYCLE's mission"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → CYCLE's specific e-bike models and their deployment in European cities for last-mile deliveries
  • → The challenges of sustainable urban logistics and how e-bikes address congestion and emissions
  • → Odoo Helpdesk functionality and how it integrates with other business systems
  • → Recent news about CYCLE's expansion or partnerships in the European mobility sector

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would prioritize a German customer's urgent battery ticket versus a Dutch customer's routine service order
2 Describe a time you had to coordinate between technical teams and non-technical customers to resolve a complex service issue
3 How would you handle a situation where a customer's expectations don't align with operational feasibility?
4 What specific features of Odoo Helpdesk (or similar systems) have you found most valuable for tracking service tickets?
5 How do you stay organized and maintain attention to detail when managing multiple urgent cases simultaneously?
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⚠️ Common Mistakes to Avoid

  • Applying without addressing all three required languages (German, English, Dutch) in your application materials
  • Using generic customer service examples instead of specific helpdesk/ticketing system experience
  • Failing to demonstrate understanding of how this remote role requires disciplined communication and coordination across distributed teams

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to CYCLE!

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