Service Support Specialist (m/w/d) - Remote

• Manage and validate incoming Service Orders and Battery Tickets
• Act as the primary point of contact for customer communication
• Track and prioritize tickets based on urgency, customer impact, and operational feasibility
• Coordinate with mechanics and operations to resolve service-related issues
• Provide proactive updates and manage customer expectations throughout the ticket lifecycle
• Document all communication and maintain structured records in Odoo Helpdesk

This role helps make last-mile delivery more reliable, affordable, and sustainable by ensuring fast, clear, and reliable service communication for e-bike users across Europe.

• Fluency in German, English, and Dutch (spoken and written)
• Strong communication skills with a customer-focused mindset
• Ability to manage multiple cases in a fast-paced environment
• Structured, detail-oriented way of working
• Experience with helpdesk or ticketing systems (Odoo is a plus)
• Comfortable working cross-functionally with operational teams

• A cross-brand role with exposure to two complementary business models
• Broad insights into rider-focused and business-focused mobility solutions
• Responsibility and ownership in a collaborative, international environment
• Direct communication with multiple teams and stakeholders
• Diverse and inclusive workplace with equal opportunity employment

CYCLE operates an e-bike subscription service for professional riders across 200+ cities in Europe, while Ebike4Delivery provides high-performance delivery e-bikes and fleet solutions for businesses. Their mission is to make last-mile delivery more reliable, affordable, and sustainable.