Service Provider Coordinator

Core responsibilities:

• Assist in evaluating and onboarding new Service Providers in existing and new markets.
• Review material consumption recorded in Salesforce cases and work with Service Providers to manage inventory, including support with quarterly cycle count reporting.
• Coordinate and manage replacement unit inventory for regional Service Providers, including suggesting new orders, following up with Global Order Management, and assisting with import and export questions as needed.
• Review unfinished and aging provider cases and work with Service Providers to update cases for accuracy and timely resolution in alignment with SMA goals.

This role supports SMA's mission of developing innovative solar technology that simplifies, secures, and enhances photovoltaic systems, contributing to clean energy transformation and empowering people through sustainable power solutions.

Required qualifications:

• An associate degree or equivalent combination of education and experience is required.
• One to three years of experience in customer support roles managing and resolving complex customer issues is required.
• Experience with renewable energy products or electro-mechanical products is preferred.
• Proficiency in the English language, both written and verbal, is required.

Compensation of $29.50 to $30.50 per hour, dependent on experience and qualifications. Hybrid work arrangement for local candidates and fully remote eligibility for non-local candidates. Comprehensive benefits including health, dental, and vision coverage. 401(k) plan with company match. Opportunities for professional development and training. Inclusive, collaborative, and innovative work environment.

SMA America develops innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems while pushing the boundaries of what's possible in clean energy, with a mission centered on Energy that Changes.