Application Guide

How to Apply for Service Partner Manager (f/m/x)

at IONITY

🏢 About IONITY

IONITY is revolutionizing long-distance electric vehicle travel across Europe by building a reliable, high-power charging network. Unlike traditional EV charging companies, IONITY focuses specifically on enabling sustainable cross-border journeys through strategic partnerships with major automakers. Working here means contributing directly to Europe's green mobility transition in a fast-growing, mission-driven environment.

About This Role

This Service Partner Manager role is critical for maintaining IONITY's network reliability across 24 European countries by managing external service partners who handle on-site operations. You'll be accountable for SLA/KPI compliance, driving continuous improvement initiatives, and serving as the primary escalation point for service issues—directly impacting customer experience and network uptime for EV drivers traveling across Europe.

💡 A Day in the Life

A typical day involves reviewing performance dashboards for multiple service partners across different countries, conducting virtual check-ins to address emerging issues, preparing for quarterly business reviews with data analysis, and collaborating with internal Network Operations teams on improvement initiatives. You might escalate a critical station outage in one country while planning preventive maintenance strategies with partners in another region.

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Interview Prep

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🎯 Who IONITY Is Looking For

  • Has 1-3 years in operations or partner management, ideally with technical understanding of field services or EV infrastructure
  • Demonstrates strong organizational skills managing multiple partners across different European countries simultaneously
  • Possesses excellent stakeholder management abilities to build long-term relationships with service partners while enforcing contractual obligations
  • Shows analytical capability to monitor performance metrics and drive data-driven improvement initiatives

📝 Tips for Applying to IONITY

1

Highlight specific experience managing external partners/vendors across multiple regions, especially if involving SLAs or KPIs

2

Emphasize any technical background or understanding of field operations/maintenance, even if not in EV charging specifically

3

Demonstrate knowledge of IONITY's network expansion and how partner management impacts customer experience during long-distance travel

4

Show examples of driving continuous improvement initiatives with external partners to enhance service quality

5

Tailor your resume to show coordination skills across multiple countries—mention any European language skills or cross-cultural experience

✉️ What to Emphasize in Your Cover Letter

['Your approach to balancing relationship-building with service partners while ensuring strict SLA compliance', "Specific examples of how you've managed performance reviews (like QBRs) and driven improvement initiatives with external partners", 'Understanding of how reliable network operations directly impact EV driver experience during long-distance travel', "Why remote management of partners across European countries appeals to you and how you'd maintain effectiveness"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → IONITY's current network map and expansion plans across Europe—understand their geographic footprint
  • → Their automotive partners (BMW, Mercedes-Benz, Ford, Hyundai, etc.) and how these relationships influence operations
  • → Recent news about IONITY's service improvements or network reliability initiatives
  • → Challenges in European EV charging infrastructure, particularly regarding cross-border travel reliability

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would conduct a quarterly business review with a service partner who is missing KPIs
2 Describe your experience managing escalations for critical service issues across multiple time zones/countries
3 How would you balance maintaining strong partner relationships while enforcing contractual obligations when performance slips?
4 What metrics would you prioritize to measure network availability and service quality for EV charging stations?
5 How do you stay organized when managing multiple service partners across 24 different countries with varying regulations?
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⚠️ Common Mistakes to Avoid

  • Applying with generic partner management experience without showing understanding of technical/field service operations
  • Focusing only on relationship-building aspects without demonstrating ability to enforce SLAs and drive performance
  • Showing lack of awareness about IONITY's specific mission to transform long-distance EV travel (not just urban charging)

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to IONITY!

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