Service Lead

• Serve as the primary service advisor, integrating sales and service experience while delivering Trek's signature hospitality.
• Manage and control service costs, keep service orders organized, and ensure a clean, efficient department.
• Lead the Service Centre operations, including workflow, staffing of mechanics, and KPIs to ensure excellent customer experience.
• Develop employees, review service reports for efficiencies, and anticipate shop needs to set both service and sales teams up for success.

By leading the service team and ensuring high-quality bike service, this role helps get more people on bikes, promoting sustainable transportation and healthier lifestyles.

• Excellent communicator with commitment to delivering the best possible customer experience.
• Great leadership skills to motivate a team and drive performance and efficiency.
• Ability to plan effectively, manage workflow, and adapt to problems.
• 3+ years of bicycle service centre experience.

• 25 days annual leave plus bank holidays
• Discounted employee purchase scheme on bikes, parts, and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on health/wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme
• Enhanced Family Friendly policies

Trek is a bicycle company that builds products they love, provides incredible hospitality to customers, and aims to change the world by getting more people on bikes.