Service Lead

• Be the primary service advisor, integrating sales and service experiences while holding the team accountable for delivering Trek's signature hospitality
• Manage and control service costs, keep service orders organized, ensure a clean and efficient department, and oversee bike building and delivery
• Serve as operations lead for the store's Service Centre, accountable for workflow decisions, mechanic staffing, and KPIs to ensure optimal customer experiences
• Develop employees, find efficiencies by reviewing service reports, and anticipate shop needs to set up both service and sales teams for success

This role contributes to Trek's mission of changing the world by getting more people on bikes through delivering exceptional service experiences that encourage cycling adoption.

• Excellent communicator with commitment to delivering the best possible experience for every customer
• Great leadership skills with ability to motivate a team and drive performance and efficiency
• Ability to plan effectively, manage workflow, stay ahead of shop needs, and adapt/pivot when problems arise
• 3+ years of bicycle service centre experience

• 25 days annual leave per year plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Annual paid time off for charity work
• Death in service benefit

Trek builds only products they love, provides incredible hospitality to customers, and changes the world by getting more people on bikes. They were recognized in the Fortune 100 of Best Companies to Work for in 2023.