Service Desk Engineer

As a Service Desk Engineer, you'll be the first line of support in a global, fast-paced IT environment. You'll work with enterprise clients to resolve incidents, escalate technical issues, and support mission-critical systems—ensuring smooth operations around the clock.

• Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed
• Deliver high-quality communication to customers through all support channels
• Perform advanced reporting and data collection to support issue resolution and analysis
• Monitor and triage inbound alerts, following documented escalation processes

This role ensures smooth operations around the clock for enterprise clients, supporting mission-critical systems and making IT smoother, faster, and more effective for SAP-centric organizations.

• A degree or certification in Computing, Electronics, or a related IT field (or equivalent experience)
• Excellent verbal and written communication skills in English
• Strong attention to detail and a passion for problem-solving
• Ability to multitask, prioritize, and work independently in a fast-paced environment

Protera offers a variety of health and wellbeing programs. Benefit options include two PPO Medical plans, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Dependent Care FSA, 401k retirement savings plan, company paid Life Insurance, Flexible PTO policy, Paid Holidays. Additional perks include flexible work setup (remote/hybrid), mentorship, certifications, career growth opportunities, and a people-first culture with a global mindset.

Protera Technologies reimagines how SAP-centric organizations work in the cloud, bringing SAP and related applications to cloud platforms like Microsoft Azure and AWS. They empower SAP-centric organizations with the best tools and tech to drive growth while maintaining an approachable, enjoyable work culture.