Service Desk Analyst I

Core responsibilities:

• Responds to incoming interactions initiated via phone, email, self-service, or chat and fulfills incoming service requests.
• Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions, and appropriately escalates incidents as required.
• Researches support issues when resolutions are not readily attainable and works to consistently improve call handling, documentation quality, and overall end-user experience.

This role supports Republic Services' environmental services operations by ensuring reliable IT systems, enabling the company to advance circularity, support decarbonization, and create a more sustainable world through waste management and recycling services.

Required qualifications:

• High School Diploma or G.E.D.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• Ability to communicate technical information to non-technical users.

Rewarding Compensation and Benefits:

• Pay Range: $20.80-28.60/hr DOE
• Comprehensive medical benefits coverage, dental plans and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• 401(k) plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)

Republic Services, Inc. is a leader in the environmental services industry, providing recycling, waste, special waste, hazardous waste and field services. The company is committed to advancing circularity and supporting decarbonization to create a more sustainable world, serving 13 million customers across North America with over 1,000 locations.