Application Guide
How to Apply for Service Delivery Lead
at Nfp People
🏢 About Nfp People
Nfp People specializes in recruiting for the not-for-profit sector, connecting mission-driven professionals with organizations making meaningful social impact. This role specifically supports stroke survivors in the North West region, offering the chance to work with an organization dedicated to improving lives after stroke. The remote, part-time structure provides flexibility while contributing to a vital health and social care cause.
About This Role
As a Service Delivery Lead, you'll guide North West teams supporting stroke survivors and their families, ensuring high-quality service delivery while managing commissioned contracts. This role directly impacts service retention, development, and locality income, making it crucial for sustaining and enhancing stroke support services. You'll lead both paid staff and volunteers, balancing relationship management with team development in a health/social care context.
💡 A Day in the Life
A typical day might involve virtual team check-ins with North West staff and volunteers, reviewing service quality metrics for commissioned contracts, and developing partnership strategies with local NHS organizations. You'll balance coaching sessions with team members, addressing service delivery challenges for stroke survivors, and planning for service development while ensuring contract compliance.
🚀 Application Tools
🎯 Who Nfp People Is Looking For
- Has 2+ years of management experience specifically in service delivery within health, social care, or NHS environments
- Demonstrates proven success in building and maintaining partnerships with health/social care organizations, with specific examples from NHS collaborations
- Has experience leading hybrid teams of paid staff and volunteers in not-for-profit or healthcare settings
- Shows evidence of balancing competing priorities while maintaining service quality, particularly with commissioned contracts
📝 Tips for Applying to Nfp People
Highlight specific experience with stroke survivors, neurological conditions, or similar health populations in your resume
Quantify your impact on service retention, development, or locality income in previous roles
Demonstrate your understanding of commissioned contracts in health/social care by mentioning specific contract types you've managed
Include examples of coaching both paid staff and volunteers separately, as this role requires managing both groups effectively
Tailor your application to show how you've inspired teams in challenging healthcare environments, not just general team leadership
✉️ What to Emphasize in Your Cover Letter
['Your specific experience with stroke survivors or similar health populations and why this motivates you', 'Examples of successful partnership building with NHS or health/social care organizations', "How you've balanced competing priorities while maintaining service quality in previous roles", 'Your approach to leading and developing hybrid teams of paid staff and volunteers']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Stroke Association's services in the North West region and current challenges stroke survivors face
- → NHS commissioning processes for stroke services in England
- → Current partnerships between not-for-profits and NHS in stroke care
- → Volunteer management best practices in health/social care settings
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Using generic management examples without healthcare or not-for-profit context
- Failing to differentiate between experience with paid staff versus volunteers
- Not demonstrating specific knowledge of commissioned contracts or service quality frameworks in health/social care
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!