Service Delivery Lead

Core responsibilities:

• Guide and inspire North West teams to support stroke survivors and their loved ones to live their best lives after stroke
• Manage relationships to contribute to service retention, development, locality income and services
• Lead, coach and develop teams including paid staff and volunteers
• Ensure quality of commissioned contracts and enhance service quality through oversight and understanding of each service

This role creates positive change by supporting stroke survivors and their families through tailored support services, funding scientific research into stroke prevention and treatment, and campaigning for better care, ultimately improving lives affected by stroke.

Required skills and experience:

• Management experience in service delivery
• Experience working in partnership with other organizations, ideally in health and social care/the NHS
• Experience leading high-performing teams with paid staff and volunteers
• Excellent communication skills and ability to balance competing priorities

Benefits include: 25 days' annual leave plus bank holidays (increasing with service up to 30 days FTE), cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, and flexible working opportunities.