Application Guide

How to Apply for Senior UX Designer

at Kaluza

🏢 About Kaluza

Kaluza is unique as it develops intelligent software specifically to help energy suppliers drive decarbonisation, directly tackling climate change through technology. Working there means contributing to Australia's energy transition while collaborating with a global team focused on meaningful impact. Their focus on empowering both energy retailers and end customers creates a dual-purpose mission that's both commercially and environmentally significant.

About This Role

This Senior UX Designer role involves designing end-to-end user experiences for Australian energy clients, with specific focus on critical energy journeys like moving house and customer acquisitions. You'll elevate Kaluza's Design System while applying service design methods to solve complex organizational challenges. The role is impactful because you'll directly shape how Australians interact with energy services during key life moments while contributing to decarbonisation goals.

💡 A Day in the Life

A typical day might involve collaborating with Australian energy clients to map customer journeys for specific scenarios like moving house, then designing solutions that work for both retailers and end users. You'd likely spend time contributing to the Design System, creating new components based on real user needs, and preparing insights from recent research to share with the wider UX team and business stakeholders. Regular cross-functional workshops with local and global teams would drive alignment on complex service challenges.

🚀 Application Tools

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Interview Prep

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🎯 Who Kaluza Is Looking For

  • Has proven experience designing for complex B2B2C scenarios, specifically understanding both energy retailer needs and end-customer experiences
  • Demonstrates expertise in service design methods with concrete examples of using journey maps, design sprints, and co-creation workshops to solve organizational challenges
  • Shows a track record of proactively identifying research needs and translating insights into actionable design improvements that get implemented
  • Has experience contributing to and evolving design systems, not just using existing components but creating new ones that solve specific problems

📝 Tips for Applying to Kaluza

1

Include specific examples of designing for 'energy journeys' or similar complex service scenarios (like moving house, switching providers) in your portfolio

2

Demonstrate how you've used both qualitative AND quantitative data to defend design decisions in past projects, with measurable outcomes

3

Showcase experience with design systems - include before/after examples of components you've created or significantly improved

4

Highlight cross-functional workshop facilitation experience, especially with non-design stakeholders like business teams or clients

5

Tailor your application to show understanding of Australia's energy sector context and decarbonisation challenges

✉️ What to Emphasize in Your Cover Letter

['Your experience designing for complex service journeys in regulated industries (energy, finance, utilities)', 'Specific examples of applying service design methods to solve organizational challenges, not just interface problems', "How you've elevated design standards and processes in previous roles, with measurable impact", "Your understanding of Australia's energy transition context and why Kaluza's mission resonates with you"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Kaluza's specific software products and how they help energy suppliers (look at their website and case studies)
  • → Australia's energy sector challenges, particularly around decarbonisation and customer experience in energy retail
  • → The 'moving house' process in Australia's energy market - what pain points exist for customers switching providers
  • → Kaluza's global presence and how their Australian operations fit within their international strategy

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk us through how you would design the 'moving house' energy journey for both the customer and the energy retailer
2 Describe a time you identified a research need that others missed, and how your insights led to product improvements
3 How do you balance using existing design system components with creating new ones? Give a specific example
4 Tell us about a complex organizational challenge you solved using service design methods like co-creation workshops
5 How would you approach designing for both B2B (energy retailer) users and B2C (end customer) needs simultaneously?
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⚠️ Common Mistakes to Avoid

  • Presenting only consumer-facing app designs without showing B2B or complex service design experience
  • Focusing solely on UI design without demonstrating service design methodology and workshop facilitation skills
  • Not showing how you use data to inform decisions - applications that rely only on intuition or best practices without evidence

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Kaluza!

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