Senior Technical Support Engineer

• Leverage technical expertise to identify and resolve complex network, software, and hardware issues, including those involving third-party integrations.
• Deliver exceptional support and demonstrate empathy while managing projects with engineering teams, electric vehicle manufacturers, high-profile customers, and other stakeholders.
• Coordinate charger installation and repair with field service partners and assist customers with activation and configuration.
• Act as a customer advocate, representing their voice within ChargePoint and the Owner Support team.

This role contributes to making electric mobility a global reality by ensuring reliable EV charging infrastructure, which supports the transition to electric vehicles and helps build a brighter, more sustainable future for generations to come.

• Minimum of 4 years' experience in a customer service or technical support role, with strong knowledge of customer service principles and practices.
• In-depth understanding of the EV and charging industry, including EV batteries, EVSE hardware/software, and the interaction between vehicles, charging stations, and electrical infrastructure.
• Ability to stay current on technical and professional skills through self-learning or formal training.
• Bachelor's degree in a technology-related field or equivalent experience.

The targeted US salary range for this role is $52,500 to $110,000, representing base salary (excluding equity, benefits, or variable pay). ChargePoint fosters a positive work environment with values like Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome, and is committed to an inclusive and diverse team as an equal opportunity employer.

ChargePoint is at the center of the electric vehicle revolution, powering one of the world's leading EV charging networks and providing comprehensive hardware, software, and mobile solutions across North America and Europe to make the transition to electric easy for businesses, fleets, and drivers.