Senior Solution Engineer

• Serve as the first point of contact and gateway to more advanced services, providing first-line support to customers and global HE networks.
• Respond to incoming customer calls, emails, and web inquiries efficiently with confidence and professionalism, logging tickets in Salesforce.
• Monitor case logs hourly and daily, working internally and with customers to resolve and close open cases while continuously learning about Hitachi Energy products and services.
• Act as a customer advocate for timely issue response, problem resolution, and escalation, reporting all activities taken toward resolving customer issues.

This role supports Hitachi Energy's mission to provide secure, sustainable, and innovative service solutions globally, empowering customers and partners to holistically manage asset lifecycles from start to end-of-life.

• Sound electrical engineering background or bachelor's degree in a relevant engineering discipline or higher.
• 10–12 years of hands-on experience in the engineering field, or fewer years in a customer service-oriented role within the electrical or utilities domain.
• Experience in troubleshooting and/or testing of GIS, high-voltage equipment, transformers, or similar electrical systems used in power plants, substations, or utilities sector.
• Excellent communication and interpersonal skills, with good command of English and ability to converse politely and effectively through telephone, live chat, or email.

No specific benefits, compensation, or perks mentioned in the job description.

Hitachi Energy Service is a trusted lifecycle partner providing customers with secure, sustainable, and innovative service solutions globally, empowering them to manage asset lifecycles from installation to decommissioning.