Senior Software Engineer

Project implementation:

• Provide technical expertise for clarification of E2E solution related functionality of the project scope
• Contribute in the specification phase to define scope and implementation according to customer specific requirements (SOW)
• Define Test plans and create test case descriptions as part of the project specification
• Setup and customize e2e solutions with special focus on the software applications level
• Ensure all needed interfaces integrated in time and quality
• Perform system tests according to test plan for SAT approval
• Support customer in execution of e2e use cases
• Trouble shooting of system and interface issues including reporting through SNOW tool
• Develop project related technical descriptions
• Contribute in the handover of the solution to the customer as well as internally

Maintenance & Support phase:

• Responsible for providing high quality Level 2 customer service.
• Resolve known and unknown problems with the best ability, case escalation to L3 in case of required
• Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
• Provide frequent information (documented) to cases where Responsible on case resolving or progress (OLA set)
• Verify setups and reproduce problems on reported customer cases
• Keep L1 informed of case progress and demands regular updates from L3
• Use remote access systems for investigation and troubleshooting on customer consent
• Provide work-around, technical notes and Knowledge Articles
• Provides additional information and sample devices for L3 by request
• Deliver contracted add-on / ad-hoc / professional services
• Providing 24/7 customer service for contracted customers (if agreed in contract)
• Responsible for implementation of Services in After Sales phase (post Roll Out)
• Represent Company in a positive, professional manner when working with both external and internal customers

This role contributes to Landis+Gyr's mission of leading the transformation toward a smarter and more sustainable energy future by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights.

• You possess a technical degree/education, e.g. Technician, BSc or equivalent.
• You have at least 4 years’ experience working on the software engineering or technical services and support, and desirably in the Build Management / Release Management / Extensions Development / SW Solutions implementation in Customer environment.
• Experience in General Device technology knowledge, Solution Application know-how, knowledge in Network & connectivity
• Experience in Data Security, IT & Software (Cloud, DB, AppSrv, Windows Server)
• Knowledge of Oracle products
• Experience with Dev&Script Tools (.NET, Gitlab, Python, Shell Scripting)
• Knowledge of Cloud technology
• Experience with Linux (RHEL, SUSE), Windows Server 2012+ as well as Device knowledge
• Good communication skills with customer focus and motivation as well as ability to solve problems effectively
• Good level of English

No specific benefits, compensation, or perks mentioned in the job description.

Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics, leading the transformation toward a smarter and more sustainable energy future.